Cold Stone Creamery 4270 Dearborn Circle, Mount Laurel Township, NJ 08054

"Ordered ice cream for delivery and this is what was delivered? Just plain ice cream with the toppings thrown on top, not mixed. Careless"

"Soon as you walk in the employee seem to have an attitude. We stood at the counter for a couple mins before she even acknowledged us. She didn't seem to even want to hear anything. We had to say excuse me multiple times before she said anything or answered any questions. She didn't crack not one smile. Poor costumer service!! I'll never return again."

"Normally this is our go-to Cold Stone but this last visit left a bad taste in my mouth (pun intended). As often as we visit, I did not expect what occurred, considering it's literally ice cream and this could have been avoided with better customer service from the owner. Due to the lack of locations I drive 20 minutes to get to this Cold Stone. Last night I made the trip to grab the wife and I ice cream. Get there and they're busy as always. I place my order and wish I had babysat the girl making it better. Needless to say, I order two peanut butter cup perfections. One of them being completely normal, the second being banana and chocolate ice cream. Nothing too complex. Girl tosses them in a bag, I pay, and I'm on my way home. 20 mins later I open the bag to see one being the wrong size. The other ONLY having banana and chocolate ice cream. No fixings. We call the store and at this time they're closing. Speak to one of the employees who tells us we will have to call back today but to give his name. Instead of calling, we went to the store with intent to get ice cream again and deal with this issue. The one employee there seemed interested to help us and called the owner. The other employee kept telling us that they can't just hand out ice cream to people. Scammers and all this. It's ice cream ffs. Then tells us what the guy from the night before shouldn't have been telling us, etc. Asking us if we have pictures of the ice cream etc. The helpful one comes back to us after talking with the owner and explaining the situation saying the owner wanted proof of the ice cream if we had it, etc. Seriously? It's ICE CREAM. I don't drive 20 mins out of my way to scam a freaking Cold Stone out of 5 dollars worth of ice cream. Needless to say, Rita's, Holiday, and Vincent's can have my business."

"You can really tell the head of this store doesn't care about their employees or their business. The moment you walk in you can't help but notice that the employees hate their jobs, and I can't blame them after visiting this place. The building is honestly not very clean, the lack of care for the employees leads them to provide apathetic service, and I don't blame them given where they work! This business is frankly just a bad ice cream shop. The only positive thing I can say about this place is the ice cream was fine - but that's because it's coldstone. You can get the same stuff at any other coldstone store, so there's no real reason to ever go to this store. To those reading this, choose to support other ice cream businesses instead."

"Not a bad place. The location itself could use a little TLC. It had peeling wallpaper, walls seemed a bit dirty, and the counters behind on the back wall definitely need to be replace. A little capital to update the location and you've got a sure fire winner The ice cream however was the standard high, quality Cold Stone that I've always known it to be."