Pepsi-Cola of Rock Island

"Directions on GPS: 74 to, IL 92, 31st Ave right, 9th street right, 37th Ave on right. Pepsi states those are correct. Every way to this facility is restricted, and signs are posted. I called 15 times, and the operator would just hang up. Apparently, they spend a lot of time giving directions, and they don't want to deal with it. One star deduction for not answering the phone. Sketchy driving in, but quick unload and staff are friendly. Update: After some thought, I decided to update this for new drivers. You need someone to verify it's ok to drive on a restricted route. It's probably why they make it difficult to get ahold of someone at Pepsi. The fines, if LE decides to ticket you range from $3k to 11k. You need to be specify "Truck route directions." I would call until someone gave me directions either verbally, or in writing, telling you how to go. Pepsi first; then your company; then either the Sheriff, local police dept, or fire dept non emergency line. Be specific in telling them you are a truck driver needing truck route directions AND ask for a name of the persongiving you the OK. If nobody gave me an OK to deliver... I wouldn't take it. I don't care if that's how it's "Always done." At any time the city could decide to ticket you and if nobody gives you the OK, then that 3k to 11k ticket is YOURS!!! If someone gives you an OK and a name, it's their ticket. I wouldn't have taken it if my company didn't give me an OK in writing."

"Best beverage crew around no one comes close for servicing there equipment. Really top notch"

"I have been a customer with Pepsi since 2016, they’ve switched hands twice over the last two years.Went from having great service and a reliable driver, to not even being told that the company had switched owners again can’t tell you how many times we had to run to the store to pick up soda so our restaurant could serve soda, they have no solutions to fixing the problems. Seems as if you’re not buying a few hundred cases of soda from them they don’t care or at least that is what I got when I talk to the rep of why they can’t drop twice a week anymore even though they’re in town on Fridays they will not deliver to us but on Wednesdays and you have to call ahead of time to get our order, currently I am not the only business owner in town switching companies . I’m glad Coca-Cola came in to save the day."

"Service is practically non-existing. I have been having issues for months and have called numerous times to only get a short fix. It's seems like we are bothering them when we try to place an order."

"The service has really dipped since the new owners took over. I didn't even know where this facility was until recently. Now I'm almost on a first name basis with the staff because I'm constantly picking up soda orders for my bar."