Mac-Gray Laundromat

"This place is basically not functional but they live it open so they can steal from people. You don't know the washers are broken until they take the money on the card . I went there today and the washers stopped running after 2 minutes and my clothes are stacked in the washers. I waited 49 minutes to speak to someone . She said it will take 2 business days for a technician to me so I can get my clothes. Do not go to this laundromat. It a waist of time and money. This place is not functional."

"I would put ZERO if I could. First the place smelled like Urine. I tried to get a card, it wouldn't take a card, so I had to put in cash. Of course there was a problem and got a message the card was invalid. Of course no one works there, the customer service was difficult to get a hold of. Finally did today and they told me they'd send a replacement. I want the cash back as I already took care of the laundry. This is the 3rd time this has happened. I never got a refund before, I'm not letting it go this time. I only went back to this place because the one by CVS was full and I was desperate. I would never go back to this place again! And it looks like I'm not the only one who got ripped off."

"I put $50 cash into the machine and they said there was an error with my card. I called the customer service number on the card and the woman on the phone said that she would give me a $100 coupon if I gave my debit card information. I asked why that was necessary and she didn’t answer. I hung up and called the number again. A different person was on the phone, this time offering a $200 coupon. I don’t have my $50. These people are scammers. The machines steal your money. DO NOT COME HERE IF YOU WANT TO LOSE YOUR HARD EARNED MONEY."

"Has gone so far downhill since it opened. It's dirty, the supply machine is always empty, the card machines only take cash now, there are lights out, trying to get help customer service wise is impossible, there are only 3 laundry carts which makes it so hard to do laundry when there are so many people always in there.. It seems like Noone cares, whereas when it first opened it was so wonderful. It's just too bad."

"I've had it up to here with this laundromat, and will not be returning to spend any more of my hard earned money. Every time I do my laundry here something else is broken! To top it off, it takes the owner a week to get back to anyone. Random washers and dryers always broken, but you don't find that out until AFTER they've taken your money. I do appreciate that it's open 24 hrs. Because of my work schedule, the only time I am able to go get laundry done is thurs night/fri morning around 3am. Last week it was pouring rain outside so I was absolutely soaked when I got there, only to find that the change machine was broken. No way to get change anywhere that time of night. I let it go, since any business can have a machine malfunction. However, when I went there a little while ago to do laundry, it's still broken (its a week later). It's absurd that its been a week, and they haven't gotten anybody out there to fix it? It is 3:30am right now, and I have no choice but to hand wash some work clothes in the tub, no idea how they're going to be dry enough to wear by the time I go to work :)"