Metropolitan Laundromat 266 Brookline Street, Cambridge, MA 02139

"Came here to dry my brand new white quilt as my dryer is broken. When I took it out of their dryer, there were multiple dark lines/spots on the quilt that were not there before. I showed the person working there and he said there was nothing they could do about it. Safe to say I will not be returning."

"When I drop my clothes for dry cleaning, the store confirmed twice to me that it is $72. When I pick up my clothes, they suddenly asked for $100. They threatened me that if I don't pay the increased amount, I cannot get my clothes back. Due to this threat, I had to pay $100. See attached receipts at drop off date and at pick up date. They mentioned they made a mistake in the beginning, but even so they should call me first to confirm the price change, instead of making decisions on their own to increase the price. The laundry quality is mediocre at most."

"I’ve had my clothes cleaned here for many years, through changes in ownership. Just arrived at 6:17pm on a Saturday, and they are closed, despite the sign saying they are open until 7 pm Saturdays, with no note explaining why. Very inconvenient for my plans."

"Asked for them to dry clean a stained shirt. They just pressed it and cemented the stain in. This happens, so it goes. However, they had a live cockroach/waterbug under the plastic crawling on it, and used a lint roller to take it off. Then tried to charge me for laundered clothing. I told them to keep the wrecked shirt and walked out. Never returning."

"Very pleased with the service I receive a few weeks back when I was passing through Boston. Checked ahead that they could take in laundry at 9a.m. and have it ready by noon. Picked up laundry early and had a positive experience talking with the staff on site. Would be happy to return next time I need laundry done at short notice!"