Salem Five Bank

"I was with Georgetown Savings Bank for about 15 years prior to Salem Five Bank acquiring them. I was apprehensive to change, but over the last 7 years I have been made a fan. The improvements to online banking, and all the other services from mortgage, insurance to financial advisors have made the decision to stay even easier. Thank you Salem Five!"

"I have been a Salem Five customer for over forty years with savings accounts, checking accounts, mortgages and equity lines of credit. All via the Salem, MA location with no problems to speak of. But I have moved and now I’m dealing with the Georgetown branch and it has been simply ridiculous. If you plan to do business here I strongly recommend that you RUN AWAY and find someplace else to take your business. I am currently working to get an equity line of credit and their customer service is non existent. There has been ZERO communication and ZERO coordination from their loan department on my loan. Once my credit was approved they dropped me like a hot potato. I am only getting responses when I call to complain or send emails. Management has been notified and as I expected I have not been contacted by them, I had to call them myself. Find someplace that values you as a customer, there are many good places out there."

"Highly recommended the Georgetown branch for both personal and business banking needs. Their dedication to customer care is evident, providing invaluable assistance. Exceptional service from the managers to the tellers."

"I was needing to make travel plans for my card because I’m going to Bermuda and Danielle Sarkis helped me amazingly! Danielle walked through the process with me on my mobile app and she fixed an issue I had with my home phone still being attached to my card verses having my cell phone available for text notifications! Such a great service and a wonderful experience!"

"I just recently moved to the area and have only gone into the Georgetown location a few times when I was having issues and each time I have interacted and been helped by Rebecca. She is FANTASTIC and always incredibly helpful. She takes the time to listen and that goes a long way for many people. All of the other staff here are super friendly as well! Thank you Georgetown Salem Five!!"