TD Bank 457 Broadway, Chelsea, MA 02150

"I am very angry. They are not familiar with the business and appear unprofessional. I will not come back and do not recommend them！"

"I opened a bank account and a secured card. I was told that my funds would be available within 2-3 business days. I gave them the money over a week ago, it has been frozen this whole time and I was told to call back next week. I need the money for bills and now im not even sure what to do. Very frustrating. Update- two years later, I went Into the bank location in Lowell, MA personally and spoke with the manager three times to close out my account (on account of the several credit card payments I made on time specifically to up my credit- and they never withdrew the payments and the money left sitting in my account my credit actually went down 100+ puts with no form of reconciliation. They had no reasoning for this literally no reason why they did not take the payment out of my account although I spoke with a live woman on the phone to make the payment; 3rd time attempting) after the third attempt trying to close out my account I was still receiving statements and my credit was still going down. I spent a year trying to get TD Bank out of my life, after spending a year paying them on-time. Secured card much? I will never post a more negative based comment about a ($$$$$) operation, hopefully."

"If you want to use the atm is ok. I don’t want to say that all the personal is bad but this is my story. I had to do a big transaction, the lady who helped me did a very big mistake. When I found the mistake, I came back and another lady even didn’t want to help me with the problem and after that, another lady founds excuses. Long story short: don’t come here for important things, go somewhere else, the one in Brookline is pretty good."

"Over crowded, minimum staffing, Welcome to the TD bank Chelsea branch. Staff try to help you all the times, good people but due to the less associates they can't do the job . Good luck. One of the worst branch as of 06/29/2020. They simply don’t care. Wish I could have open my account somewhere else 10 years ago.i regret."

"I always go to TD Bank in Chelsea to get change for large bills and not to mention that I have an account with the bank. I never have any issues when I go to the bank until today. The branch manager Daniella is extremely rude and unprofessional. Besides waiting in line for 25 minutes (they're clearly understaffed, and I see why as their manager isn't the best) Daniella was extremely short and rude when I said I was there to get change. The first thing she asked me was if I had a TD bank account (obviously I do as I came with a td bank green envelope that carries cash in it). I told her I do, but I just need change for the bills in my hand. Next she asked if the change was for a business (not that it should matter, 1.) I have an account, and 2.) if I'm giving you money to change for smaller bills you're giving me back the same amount just in the bills I requested) anyway I told her yes and she proceeded to tell me with an attitude that this would be the only exception and going forward my company would have to open an account in order to receive change. I simply stated that I go to her branch every 2 weeks to get change and have never come across any issues. She responded that "The tellers aren't going to say no, but since she is the manager she is informing me of the policy". She proceeded to take 20 minutes with a bank line of 7 people who were all complaining about her specifically. I will be closing this account and opening up with Bank of America. Daniella is the worst bank manger I have ever encountered."