Planet Fitness

"In 2023 the gym was good, clean, staff seemed in good progress (I think). Got new equipment... it was OK but some issues. 2024 just slowly going downhill. 2023 clean. 2024 just got dirty. Dust and hair started just got worse by the month. No joking. It's dirty. There still a picture drawn in the dust from months ago. Looks good when you walk in. I guess the manager doesn't care. She does walk around sometime during the week. Just going through the motions. Maybe I will try Saugus on Danvers. Both are clean and good."

"1. Staff, staff, staff! I have had nothing but great experiences with the friendly and extremely helpful front desk staff. I recently transferred my home gym membership to the Reading location, and the staff was courteous, thorough, and efficient throughout the entire process. 2. Facilities and updated/top-of-the-line equipment! The facilities are sparkling clean and the cardio and 30-min. workout equipment is more current than the equipment at other gyms. 3. PARKING! I am so, so grateful to have convenient, free parking!!!"

"The facility recently went through a renovation. There are now more broken machines than pre-renovation. While the renovation does look nice, it seems like they put lipstick on a farm animal. I guess it is true. We get what we pay for. After the owner responded and informed me i should speak with the club manager for maintenance schedule. People at the club, laughed so hard, when i told them the response. I have been on customer service for more than 40 years and would have never responded in such a way. I have added a picture of the clock this morning. I guess they forgot to turn the clock back??? It's digital, so it shouldn't be too difficult. To the owner: it's all about the details. I am happy to offer 1 hour of my time to teach to your team: customer service and paying attention to details 11/26/23 - Update - just adding 2 photos of the cleaning stations which have been like this since 1 week after being closed for a month of renovations @planetfitness. So sad that no one cares about this."

"Do not come to this gym. I signed up at this gym back in January, and they charged my account a “late fee” for 3 months, and no one from the gym informed me this was happening. They said my bank was blocking my payment from them, when I reached out to my bank and they said this never happened. I’ve been playing phone tag with this gym for 2 weeks, because no one communicates with eachother at this gym. I spoke to the manager today, and she voiced none of her staff members told her I have been calling this gym trying to get this situation resolved. I never ever write bad reviews, but this is actually insanity. They’re leading me to other people to issue the refund which is crazy. Do your job ."

"13feb2021: 1 total body enhancement booth control pad is not working and only the lights turn on. Manager only works during the week, sounds like it's already been a few days. I wish planet app and website had a tool to screen location by perks and working order. Otherwise ceiling height is goos and it felt spacious, not too many people on Saturday 4pm Couple rare machines are there including a rowing machine and assisted pullups"