Crunch Fitness - Roslindale

"After 7 years of going to this gym I was recently charged $69.99 for a yearly fee on top of my monthly $26.99 fee. GREED at it's finest. I cancelled my membership and the girl at the desk tells me rudely they are not refunding me my $69.99 yearly fee so I had to put a dispute in with my credit card over this greed. They just increase the costs and they expect you to pay. Never joining this gym ever again."

"Great for its value and proactive with personal training & classes. They just gotta clean the place more, bathroom trash bin is always overflowed and I found a rotten apple core near the massage area once. Ultimately I left because I ran into too many instances where patrons were “reserving” machines despite not physically being at them. One time an older dude halted me from using the bench because another guy across the gym, doing a different workout, had called it. Just not the right gym etiquette, not the right environment for me, but I respect the work they do and can appreciate that it’s a very local & inviting community atmosphere for some."

"For the past few months, my friends and I have been under scrutiny because we work out together. There's a misconception that our friend, who use to be a trainer, was instructing us, which wasn't the case. We've been using the gym regularly since it reopened. However, on March 25, things reached a breaking point when we were repeatedly questioned and monitored, ultimately being denied access to work out. This led me to cancel my membership, and upon doing so, they agreed to NOT cancel it. On March 26, I contacted the general manager to express my concerns respectfully. However, MARIAH's response was unprofessional and aggressive. She continuously raised her voice and didn't attempt to listen to my perspective. This lack of professionalism and disregard for customer service is unacceptable. I refuse to remain bound by a contract I never signed, especially when my signature isn't presented on the agreement. I am eager to escalate this matter to someone from corporate."

"I am extremely dissatisfied with the service I received at Crunch. As a loyal member since they opened in American Legion, I expected better treatment. Today, like every Monday around 2pm, I went to the gym to train with my friend. However, I was stopped by the regional manager JON BADOT and the general manager MARIAH. They informed me that my friend needed to have a membership in order to workout with me. This was surprising to me because I am already paying for my $30 membership which give me the opportunity to bring a guest. I had informed my friend that he could work out with me as a guest. (To provide some background, my friend used to work at Crunch as a trainer when it first opened, and I used to work out with him after he obtained his training certificate. We explained this to the general manager MARIAH). The regional manager JON insisted that my friend was training me based on the camera footage, where he was seen picking up weights and correcting my form. We argued that even though he has the expertise and is working out with me, he should still be allowed to do so. We wanted to understand the reasoning we provided him with an example: If a married man who is a personal trainer, paying for the Peak results membership for $30 stretching his wife, asking if she would be required to get a membership. The regional manager JON response was that they would indeed make the wife get a membership. MAKE IT MAKE SENSE! Because if my wife only works out with me why would she get a membership when I can bring her. In conclusion they also told me I would still be charge for another $30 even though my membership is canceled tomorrow. According to Crunch, even if I have expertise in training, my own friends/family members cannot receive help from me, and I should let them suffer. If Crunch decides to respond to this review. Please bring the policy, stating that friends and family members with training expertise cannot work out together, any other comment is none acceptable without proof of what that regional manager told me. As a longtime member of this gym, I expected to be treated better. It seems that we are all treated as insignificant by Crunch. This experience has opened my eyes to why people choose not to return to this gym once they leave. MEMBERSHIP CANCELED"

"Overall, it's a really solid facility. The building is spacious and the open floor plan really helps to ease foot traffic during peak hours. It's well stocked with a good variety of equipment. The staff is personable and helpful. The group classes are challenging yet accessible and the instructors do a good job of keeping you motivated. There are a lot of people of color, which is a game changer (especially in Boston). It's a great community gym, all things considered."