Atrius Health Watertown 485 Arsenal Street, Watertown, MA 02472

"Our fist visit with 3 children, new to Watertown, has been a great experience. Very kind doctors and nurses, paying attention to details and committing time to discuss all of your concerns."

"They should stop playing advertising messages when you are on hold. If you aren't free to speak to me immediately, that's fine, but let me use my brain for other things while I'm waiting for you. You wouldn't do this to people in a physical waiting room -- blare ads over a loudspeaker at them -- so why do it to use when we are on hold? Otherwise, service is good!"

"Our doctors are great. But the billing department is ruthless. Kristen calls and will harass us all times of the day no matter the day of the week. It starts to feel like this isnt for healthcare anymore"

"We love the team at Harvard Vanguard Watertown pediatrics. We really miss them since having moved out of state. They were always so friendly. Dr. Deangelis was so patient and calm, did not come off judgmental. The nurses were always understanding about having a wiggly toddler. Messages were responded to in a timely manner through the online portal and same day or next day appointments were always available (granted usually at another Harvard Vanguard location on the weekends, but it was much better than having to go to an ER or wait several days). They also did such a great job with logistics for covid testing during the pandemic and were up to date with specialists. They would give us school forms before we even realized we needed school forms. Overall, a stellar experience and we wish we could take them with us."

"I've gone here off and on over the years (due to insurance) and they have consistently provided the best care and follow up I've experienced. Their staff, pharmacy and primary care providers (NP's Andrea & Dinah specifically) go above and beyond - highly recommend!"