Verizon

"What a complete Joke of a Cellular store! Before I continue my review I must add I have worked with Alltel and ATT in the past and was always above 100% of my personal sales goals so I have a very clear understanding of how a cellular company should operate! First I had to wait an additional 5 ish minutes while she filled out this customer contact paper from the previous customer. What a useless piece of paper to have to manually fill out! To continue my experience I have knowledge of pricing of the potential upgrade to a line and the cost associated with it. I was actually sold until she said there would be a $40 set up fee? For what? She wasn't setting anything up for me as I didn't have my sons phone and I have never been charged a "set up" fee at other Verizon's I have done business with regardless. You not giving these employees the opportunity to waive that fee as a closing tool is ridiculous. On to Hinesville I went although I didn't want to make the extra drive but lo and behold I was able to get exactly what I needed and no additional "fees". Lesson learned and yet this is another reason why people won't do business local!"

"I went in this AM to get a phone. Stood there waiting 25 minutes whist the one employee sold the other employee a couple of phones. I never got the phone and decided to go all the way to Hinesville. It's a terrible shame that us Wayne Countians can't shop local because the service sucks to high heaven or what you are looking for.... isn't in this councilman ran town. Ridiculous."

"Very professional staff. Always receive excellent service when needed."

"Recently, I ordered a phone online and reserved to have it picked up from this store . I waited to receive an email that my order was ready but never did so I chose to go up there to get a time on when it’ll be ready since 2 hours had already passed. I get there to not only find out they sold my phone but the only one of its kind that they had in stock. Not to call anyone a liar but I was told my order had just appeared when I walked in the door @12:30, even though I placed it @10:45 doesn’t add up. I had to wait on my refund 2 days later but also spent an additional $140 at a Verizon in Hinesville , which they made up for it and I was pleased with the service there. To add, the girl at that I spoke with wasn’t rude about it and added that they’ve been busy. It’s understandable but not acceptable."

"I was just at the Jesup Ga Verizon. The manager on duty oooh im upset. Today is January 27th I was at the store at 6:34pm If anyone would happen to know her name please share. Can you tell im upset? This is what happen I walk in the lady is at her computer turns and looks at me rubbing her head in frustration looks back at her computer huffs and said it's going to be awhile and she's locking the door in 5 mins. The store still had 25 mins until they closed. I get that it was really close to closing but I have to work and that was the only time I could had went I might could had understood if she had customers but she had 3 family members up there sitting around having McDonald's. So I asked a question cause I was sent to that store just for a return. Nothing extra special just a return. So the rudness and head rubbing and the smart tone excuse my language but p!@@@@ me off so much so I turned around left and said you may need a new line of work but what I should had said can I get your name please. Best believe Il call Verizon tomorrow and find out her name and let them know about there manager on duty."