Long Home Products 300 Myles Standish Boulevard, Taunton, MA 02780

"Eddie and Luis came to our house and walked us through all aspects and options for our bathroom shower/tub remodel. They were extremely knowledgeable and helpful with the entire process, A through Z. We appreciate their approach making sure any and all of our questions were answered and their approach, which felt more as friendly support and not hard sales. We can't wait for our new shower to be installed. 5 stars!!!"

"I'm so glad I went with Long Home for my home renovation! Nick Matovka was super awesome to work with. He was very knowledgeable, easygoing and responsive. My new shower was installed quickly and I couldn't be happier with the results! If you're looking for great customer service and fantastic end results, definitely give them a shot. Thanks again!!"

"My husband and I agreed to have Long Home Products install a new shower for us at the end of January of 2024. The first part of the installation took place fairly quickly, in the middle of February 2024. As of today, nearly 6 months later, we are still waiting for the shower door and glass wall to be installed. I have called numerous times asking for an estimate to when the job will be completed. No one can give me a straight answer. As of June we finally got a hold of a manager and asked that something be sent to us in writing so that we could either terminate our agreement and go with another company to finish our project. We were given apologies and promises to lower the price for our inconvenience and assurances that the job would be "moved to the top of the list" and would be finished soon. Our project manager came out, took new measurements, shook our hands, looked us in the eyes and promised the job would be done by July 5th. We never heard from him again, July 5th came and went, and we still don't have shower door or wall. Management promised once again to look into this and then never called back, and has still not sent us anything in writing about the price reduction, which we have repeatedly asked for. I was so excited to be getting a new shower, but never expected to have no use at all of my shower for 6 months. I have been a homeowner for 40 years and have NEVER had such terrible customer service with a so-called professional company. To say I'm disappointed is an understatement. I wish I had done more research BEFORE hiring this company. If I had seen all the complaints and bad reviews before we signed a contract, we would NEVER have gone forward with using Long Home Products for this project. We should have done more due diligence, and that's on us, but after over 4 hours with their sales rep we were worn down by 10pm and agreed to this without interviewing more companies, against our better judgment. I suppose that's on us as well, but again, in all our years of being homeowners, never have we run into anything like this. So many empty promises, outright lies, and horrible customer service. Lesson learned, never say yes to the first sales pitch, check the BBB website (tons of complaints against this company), and do the due diligence of meeting with more than one company rep. The picture I've included shows the showers with no door or side wall, and my dog laying in it. He uses it as a dog bed and that's about all it's been good for since we still have no door or side wall!"

"Contracted Long Baths to install new shower on 3/21/24. Salesmen were very professional. 4/18/24 New shower installed. The contractors did a terrific job on the installation, very hard working contractors. All was good, except they were suppose to extend one shower wall about 4 inches around corner. They did not do that and they knew nothing of this. Called that very day to Long Baths, left message to call back. No call back! Called a few times and finally spoke to representative. She said she would have someone call us. No call back! Called one of the salesmen. He remembered our conversation of wanted one wall to be extended to cover a problem area. He also said he would call us back. No call back! Its now, 2 weeks later and still no call back?? Bottom line, do not contract Long Baths – bad customer relations! Price was high but hadn't checked any place else. They offered us a better price to buy that day as we couldn't get the same price if we checked elsewhere first."

"David’s crew from Boston were very professional from start to finish. thanks for making my home more efficient and beautiful. Will contact you guys for sure again. Thank you so much!"