Mastria Cadillac 1525 New State Highway, Raynham, MA 02767

"Brought car in for service. Next oil chance I'm told the part I just serviced has catastrophicely failed. Dealer takes no responsibility apparently maintenance performed 4k miles earlier has nothing to do with it. Also there was no issues prior. Took my car to another dealer where I was shown that the fill plug had never been removed and service was not performed dealer won't take any responsibility. This is the care you get from this place. Noww I'm out $500 for the service that wasn't performed and have to spend $5000 on the transfer case they ruined. Good luck with this place"

"I have to say I had an awesome experience working with Scott in the service department waiting seven months for a transmission scott called me every couple weeks to give me an update, which I thought was first class service on his end transmission came in last week was installed. Scot made sure it was taken care of the right way, But today I returned the loaner car That was included with my private warranty that I had for coverage for the transmission so I thought that’s was ok, $9,000 quoted warranty company, , price went up $1,300 which was not the dealerships fault, Scot did do his best to make it right and I paid the difference $1,100 Ihundred dollars $200 deductible all fare, but then when I gave my debit card to the service rep Virgil to pay the bill and then he said the gas was shot by 1.2 gallons I was told by him after spending $10,100 he was worried about that after 7 months of waiting patiently this ruined a good experience over 1.2 gallons for $4.50 to turn a great experience to a bad experience so quickly and yes, I used the four letter word several times after that never once during the process was I ever upset this is not the way to treat a customer it was the principal for the gas after spending that kind of money for a repair and being patient during the seven months wait and's like I said, treated very well by scott all ruined at very end because of 1.2 gallons of gas that’s the worst customer service I have ever experienced i am a 69 year old male I don’t appreciate being treated that way yes I was in car garage. No other customers and I used the four letter word a couple of times after he told me about the gas situation. Still shouldn’t have been a reason for when I left I asked where my car was he just said out there and at the very last moment when I hit the door, he did mention it was to the right. It is a large dealership. thank you, Virgil never again not a cool way to treat anybody, Don’t forget tempers didn’t fly until the 1.2 gallons of gas was adamantly mentioned principal"

"At first started off great Sales guy Mike was very nice not pushy laid back good guy. Then I kept getting pressured in to filling g out a review before I even signed on the dotted lines. After 3 hours plus finally sat down in finance made the deal. It was ok at that point still. Then I drive home a truck that had a light pop up. Short story it's 3 weeks later they don't answer don't call back and no rental. Worst place ever and never go there's ridiculousness what I'm going through. Going g to tell every contactor amd person I know and spread the work just never seen anything like it. They should be embarrassed to call themselves a buisness"

"My husband and I recently purchased a vehicle @Mastria, Leo Roson was our sales rep. He was great! Very attentive, straight forward, and professional. I highly recommend working with Leo. I scheduled an appointment to test drive the vehicle I was interested in, when I arrived at 9:00 am for my appointment he was ready with the keys in hand."

"I have nothing but great words to describe my experience at Mastria. Going in as a first time buyer was stressful but the staff there were very welcoming, knowledgeable, and willing to assist. Remy was a fantastic associate very clear cut and open about the product I was interested in, and ensured that I was leaving there satisfied. Big thanks to Steve in finance for breaking down all the possible options for me and really going above and beyond to explain each step of the process. I would highly recommend to anyone in the market for a new/used Cadillac, the staff there are awesome."