Shell 320 Salem Road, Billerica, MA 01821

"I went in for a simple oil change. They damaged my oil drip pan and said come back another day and they will fix it. I went in a few days after and they wouldn't take responsibility and asked me to take it to the dealership. They also left my oil cap open which made the whole engine splattered with oil. Had to do a lot of cleanup. Worst car service I had so far."

"I called for the price of their regular gas when using a credit card and the man said he didn't understand the question. I mentioned that some gas stations charge different prices whether using credit card or cash. He said "I don't know what your asking me." And hung up. On the 3rd attempt to call back, a woman answered and I asked for the price of their regular gas and she said "That's a good question". Then she put me on eternal hold and never got back on the phone. Oh well, fortunately, there are lots of other stations to choose from."

"I will never forget when I first got back home I had to get a rent a car. The tire hit something on the road and was almost down to 0 PSIs. So I pulled into this place pouring rain and 0 psi’s. I didn’t ask for help just was switching out the tire because I couldn’t really move. They said they were going to call the cops on me because it was a SAFTEY ISSUE! Think of that safety issue with no air my tires they said I was safer driving than changing my tire in A parked space. But if I paid them It would of been safe. This was a couple years ago but will never forget that ever."

"This is the only shell in the Lowell area please update the pricing. The website and sign at the station should have the pice for gas at regular cost and for reward members. The sore is very clean and it’s inviting that’s a plus ! The shell employee was polite and informative !"

"I go to this Shell for everything from U-haul rentals to getting work done on my car. The family that owns it is very professional and easy to work with. They are good about getting your car in and out in a decent amount of time, and I was even able to get a ride down the street when my car was being seen. I would highly recomend and will be back!"