Ira Subaru

"I have not purchased a car from a dealership in over 20 years and unfortunately, was disappointed at IRA Subaru. The final paperwork was completed last Wednesday 8/7 and I am told today 8/10 I cannot pick up the car until 8/14 or 8/15 for work on a very minor dent that needs to go to the shop. This "dent" was identified on 8/5 when the deposit was placed. I was not informed about transferring plates and insurance now needs to change from 8/12 to later. IRA is a major operation and I am very unhappy that a minor dent is holding up delivery of this car. UPDATE: After posting this review I was able to get the car on 8/12."

"Very bad experience. I had to come the second time because it was too late to complete work. I was not offered to leave a car and come on the next day. During the second visit it took 2,5 hours while I was told that this work would take approximately 1 hour. The worst thing was completely change all settings including panel lights, panel display, radio. Even child door lock was on. All these seemed to be minor but all took time to set up back. Especially child door lock - it was not good experience when my husband could not get out of car."

"I had an appointment. My car went to Express to check 2 filters, I replaced both. The wait time was much longer than anticipated. Wipers were recommended and I was shocked to see they were $80. One was torn so I opted for the replacements for all 3. The snacks are good and the coffee machine is very good. Rest rooms are nice and always seem clean. The check in people do a good job."

"Great location. I worked directly with Chris and she was awesome! There was no working the system or scamming. I knew exactly what I wanted and Chris made the numbers work. The facility is brand new. Clean and professional. Their waiting room area is great too, fast WiFi, free drinks and yummy coffee. I am very pleased with my purchase and to have worked with this team. Hitting the Gong at the end was pretty fun too!"