Zipcar

"They charge fee if their customer extended and customer affecting other customer. However, they don't cover costs of the affected member. They canceled my reservation a lot of times, and I had to pay extra to find another zipcar. Terrible business, terrible cars, terrible customer service."

"I was a member for years before canceling yesterday. They did not honor my reservation, instead moving it to a completely different vehicle I couldn’t access in time for the errands I needed to run. Cars are filthy and in disrepair, and they can’t even make them available. Pass on this obsolete, busted service."

"Zipcar went way downhill during the pandemic. It's now unreliable and (with fewer cars) less convenient, often requiring long trips just to get to the car"

"They cancelled my reservation here at the last minute (after I had already gotten to the car). There were no other cars available. I had to take an Uber, at my own expense, to the airport where I got another rental (NOT a ZipCar). Avoid."

"Convenient having cars on complex, but the gas cards do not work, forcing you to expense it yourself. Customer support reps were clueless as to why it wasn’t working, and were adamant it should work. Even support tickets for reimbursement took more than a week for a response. Disappointing customer experience."