Verizon

"I was having a problem receiving text messages, and the store technician, Salah, did a fantastic job of solving my problem with his own work, and making the proper quick connections with Verizon to solve the problem. He has been a great help to my wife with her phone service in the past, and I was very pleased to see him in the store when I came in."

"Today I finally upgrade my iPhone 7! Salah was wonderful! He was super knowledgeable, patient and kind to all of my questions. Often times in situations like these it’s easy to feel like reps are taking advantage of or misleading you but Salah was anything but. His conversation seemed honest and genuine and I would happily come back to visit him for any questions I have in the future. Thanks for everything, Salah!"

"Hats off to Rashad, who was filling in at the Verizon office in Billerica. He was IMMENSELY helpful in resolving a carrier connectivity problem with an iPhone 14 Pro Max that I had bought my son for his birthday. Rashad was very professional, patient and explained all the options that we have for our family plan going forward. Customer service at its finest. THANK YOU !!!"

"My experience at all times at this store has been excellent! Salah goes out of his way to satisfy at all times! I wish more stores had someone like him!"

"I called in first and asked if it was worth me coming in, and it was! Omar was very very helpful and he didn't mind my service dog, Shinobi. Most businesses see her and get on the defensive because of the Fake Service Dog people out there, Omar did not, greeted the both of us and allowed her to walk around freely. I highly recommend that store and Omar, as he is quite knowledgeable and makes the sign up process quite fun."