Lowe's Home Improvement 491 Bayshore Boulevard, San Francisco, CA 94124

"We stopped at this location after coming from the Lowes in San Bruno. Had a very bad experience there and we were hopeful that at this location we were going to receive the help we needed. We waited over 30 minutes for an associate at doors and windows to help us out. Once again, the associate was radio a couple of times and he never showed up. We spoke with the manager but he couldn't get a hold of his associate. We were restless and told him to just forget it, thanked him, turned around and walked away. As we turned to walk away, my husband over heard the manager and some other person mocking us as they walked away. My husband called out to him and told him that he had heard the mockery. The manager was stunned and didn't say a word. Lowe's customer service is inadequate and unprofessional in my opinion. Will be shopping at home depot or any other home improvement store from now on. Very disappointing!"

"Bad business and rude, wouldn't recommend this location!These guys are negligent sales people had us sitting waiting for 15 min at the key machine to get a copy made."

"I recently visited the Lowe's at 491 Bayshore Blvd in San Francisco with the intention of purchasing plants and soil for a neighborhood beautification project. Unfortunately, my experience at this location was extremely frustrating and disappointing, leading me to abandon my project altogether. First, I discovered that to use a shopping cart, customers are required to pay a quarter. In today's cashless society, it is rare for people to carry cash or change, making this policy outdated and highly inconvenient. Despite this, I had a dollar bill with me and approached the cashier to request change. Shockingly, she informed me that she couldn't open her register to provide change unless I made a purchase first. I explained my situation, but she insisted that she couldn't help and directed me to customer service. By this point, my frustration had peaked. Instead of purchasing what I needed at Lowe's, I decided to leave and save my money. This experience was disheartening and counterproductive. The policy requiring customers to pay for a shopping cart, combined with the staff's inability to provide necessary change, created a barrier to making purchases and left a lasting negative impression. Policies like these may be intended to prevent crime, but they end up inconveniencing and deterring honest customers. Lowe's should reconsider this approach to make shopping more accessible and customer-friendly. My experience at Lowe's was far from seamless and certainly not in line with their claim of prioritizing customer satisfaction. I hope Lowe's management will address these issues and improve their policies and customer service to prevent similar experiences for future customers."

"Excellent Customer Service, Energetic worker! My sister and I went to Lowe’s on Bayshore for price checking only, just to see what’s their “Memorial Day Sale” was but ended up actually purchasing a washer and dryer because of Diego and Ibrahim! These guys are super helpful and knowledgeable. We were there close to closing time and I wasn’t expecting such excellent service because you know towards to the end people/employees usually tired or annoyed by bunch of questions all day long but no, it was very nice to be greeted by Ibrahim with a high energy and a face full of smile. He did not get irritated by our endless questions regarding washer and dryers because we wanted to be sure to get the ones that we liked. So, thank you Diego and Ibrahim for helping us to make up our mind and making the whole transaction easy and enjoyable! YOU GUYS ARE THE BEST!"

"It’s an ok store overall but the wood cutting has been “out of order” for like a year. Would be great if they would actually fix this."