Chase Bank

"So I made an appointment with Ricardo at 12:30pm on a Saturday 12/2 and got there 10 minutes before the appointment time. I waited patiently until 12:45pm and no sign of Ricardo, so I had to find a Chase rep just to find out he was with another client. I am not sure how Chase let's this pass and hires people with no professionalism whatsoever. The decent thing to do was to let me know he was running behind. The bottom line: The good: Nothing whatsoever, so stay away from Ricardo at all costs. The bad: I had to make another appointment just to try to transfer a 401K account. The ugly: Chase needs to shape up or lose accounts to other banks with better reputation and customer service satisfaction."

"Yes i wondering how the politics works on the chase bank because i think is ridiculous after the branch closes ATM give you a limit of the money ok understand that but here is my question what happens if you need money for a emergency what can do nothing because the branches closed and what can said hoo im sorry. But they can do whatever he wants whit are money but the difference is chase made money with the interest and customer like always whait can make only stress headaches. Furious desperate. unbelievable this politics"

"I had the privilege of working with Thavin at this Chase location, and she absolutely went above and beyond to help me with my issue. I really appreciate her taking the time to help me and go the extra mile to figure out a solution. Chase is lucky to have such a gem working for them!"

"Used to be happy with Chase Bank but my recent inability to receive return phone calls even when they are scheduled by the bank has shown me that the service I was used to is no more. I have been dealing with the same problem with several branch employees for seven months and still no headway has been made."

"Went in needing quarters for laundry understanding I’m seeing signs everywhere about a coin shortage. I’ve all ready had a bad day so I know I wasn’t the friendliest that I’m sorry. Went in line for a teller as I’m the only one in line except the two people being helped. I wait and one person is done and the teller leaves-its fine happens. Then the other teller finishes and begins to do something else without warning. I’m waiting and look annoyed and the floor manager comes and ask if I need help. I mention I need change for laundry and says she can do $10 in quarters and the rest can be asked upfront. I mention to them (passive aggressively) that I had been waiting and that there were two people but none had worked out. In honestly I just want better communication on that part. They got other job duties but at least tell me you’ll be right there for me. Then I go to the teller and ask for more quarters (manager slides teller the quarters). The teller talks about the shortage and I just say I need them for my laundry but at that point the manager starts talking down to me saying they can only do $10 and that’s policy. Manager starts pointing to paper at window about shortage. I’m fine with banks saying they can/can’t do something. It happens. But when I have to come inside somewhere (during a pandemic) for something I expect to be treated with humanity. I would’ve liked to be heard what I needed for them and at least vent out my situation. If they had then said it was because of the shortage Then the experience wouldn’t put a bad taste in my mouth. Seriously may not want to go back inside that chase for a while if the tellers can’t take time to hear out the only person asking for teller service at that time. Really disappointed that I wasn’t felt heard or helped. Kind of like well it’s is what is and deal with it. Very unpleasant experience to the floor manager and tellers."