Malaga Bank 27450 Hawthorne Boulevard, Rolling Hills Estates, CA 90274

"UPDATE FROM TODAY MAY 14, 2024 (GOING FROM 2 STARS TO 1!): ....and, Malaga Bank disappoints again!!!! This small local bank operates in a way that places it's bankers' convenience ahead of the customer's convenience! As I said in my previous review: a small bank with a worse than big bank attitude!!!!!! Today, I went to the bank to get myself added as an authorized signatory on our club soccer team account. I walked into the office of Jessica Beck (when I asked to speak with her Manager, she said she is the Manager! Her card says Assistant Vice President) and provided the letter from our Club Treasurer and my driver's license for verification. She asked me if I had the phone number and email for another new authorized signatory (who was not with me), which I provided. Jessica then verified my info in the computer and confirmed they have me in the system but then asked me to come another day to sign the papers once they are ready. I said I will wait but she told me they can't do the paperwork now. She said it is their process that they need to call the other new signatory before they prepare the papers for signing, and do the paperwork one time. I asked if we have to be together when signing, and Jessica said no. Why, then, I asked, can she not do my paperwork now, and get my signature, so I can avoid another trip. She then said something about being short on staff and busy. There was literally one other customer in the bank who was being helped by another banker. She also refused to call the other new signatory while I was in the bank. Frustrating experience and time suck!! I ONLY come to Malaga (reluctantly) because it is the bank for a couple of voluntary school/sports organizations. Previous review: "A small bank with a worse than big bank attitude!" = not a great banking choice. - I am using them as a treasurer for a non- profit organization - Their online banking setup process is ridiculously complex and I had technical glitches, so I decided to use the branch, which itself is an inconvenience. - I have been to this branch three times. When I went the first time, it was to sign a signature card, and I was treated well. I got a nice sales pitch when I told them I am starting a business. (The two stars are for that first interaction) - The last two interactions have been awful! I was treated like I was an "inconvenience" to them, for asking for information related to the account. The body language and vibes were not good!!!! Banking is an industry whose time is limited anyway. To be a small bank with a disadvantage to begin with and treat customers this way, god help them! Save yourselves the trouble and don't buy into their sales pitch!"

"I have been a customer for over 15 years. Apartment financing/Line of credit/wire transfers/bank accounts The best customer service ever. 5 star. Impressive !!! Thank you"

"They don’t take care long time loyal customers, if you don’t ask, they offer almost nothing interest in today’s market, that is disappointing."