Midas

"Good fast service while you wait, open on Saturdays they accept walkins but recommend calling ahead for faster service."

"It's not often that you "feel good" about spending $700 on an emergency car repair! But such is the feeling after having visited the crew at Midas in Jackson, CA, on a recent Saturday. My family was on a road trip from San Diego, and while visting Old Town Jackson, we found ourselves with a busted radiator and antifreeze all over the street. Midas was quite literally the only repair shop open. Ethan and Sam made a quick diagnosis and worked to get our van into a service bay ASAP. Ethan immediately looked for a new matching radiator, and Sam was confident he could get the job done in 3 hours. I proceeded to put my faith in the team, and I hung out in the lobby for a good part of the day, as my family walked around town looking to pass the time. Lynnae at the front desk did a great job, and Ethan kept me informed with work progress. As the hours passed, we all continued to share road trip stories; Ethan told me about his own road trip trials and tribulations both as an adult and father, and when he traveled with his own father back in the day. I sat patiently between 11:45 a.m. and 2 p.m. and then 3 p.m. and then 4 p.m. and then I started to get nervous as we inched closer to closing time. Ethan broke out a box of donuts and shared them with my kids, me and my wife. The shop closed at 5, but Sam kept working while Ethan and Lynnae closed garage doors, etc. Finally at 5:35 the job was finished and Lynnea actually brought me to tears when it was time to pay and she made sure I was getting the best price. It hurt to pay that much money, but I was grateful to the entire team for helping me and my family get back on the road that same day, since it could have been a horrible two-day delay (closed on Sunday). Getting us back on the road really meant a lot to us. And though I never got to see Sam at the end, I wanted to sincerely thank him for his diligence and hard work during the entire second half of his work day. And thanks to Ethan for making it a personal experience, and to Lynnae for making it all pleasant. Oddly enough, if I am ever in Jackson, CA again, I will be sure to stop by and say hello."

"Worst experience with an alignment.The front desk rang me up and didn’t tell me anything about the alignment until I asked before walking out the door. Turns out that the car needed more work but the mechanic wouldn’t talk to me. They kept relaying information through the receptionist who didn’t know anything! I find out at the end that I was “late” for an appointment which they never communicated, which was the reason for their contempt. I ended up paying for another alignment at Les Schwab! Go to Le Schwab across the street for honesty and professionalism. Don’t get ripped off like me!"

"Midas in Martel (JACKSON) Ca are filled with great men and women who genuinely care about service to each customer. That's why i drive 45 min away just for oil and transmission service. They ALWAYS come over and let you know every step they are going to make and make sure we are good with it. They don't scam like most places do. Great workers!!"

"As always, everyone there are kind, helpful, at times funny, respectful. It was very busy today, but didnt take to long either. Your car fenders are clean. This is the only place we will go. And as I was leaving and said thank u to the guys, I think the entire shop said by. How nice is that. Thanks again ya'll."