CVS

"I just wanted to thank Matthew the night shift worker for completing and order that I had placed way earlier in the morning that was just left there uncompleted. He was so polite and went over and above to fulfill my order, assuring all items were there and making sure my order was complete. No thanks to whomever was in charge in the morning that couldn't complete an order, very unprofessional and unreliable. I hope that Matthew gets the credit he deserves for actually doing his job, he was the only reason I score this store so high the 5 starts are for Matthew"

"These ladies think they are the owners of the store, they’re always in a bad mood. Horrible customer service"

"I got 60% off with my coupons racked up from CVS no where could beat that I KNOW SO I’ve shopped everywhere NO deals competing even with memberships at Walmart and Costco and the Gym NO DISCOUNTS CAN BE FOUND LIKE THIS JUST AT YOUR LOCAL CVS so I insist getting the app and creating an account no need to get the red plus member just like that you’ll have DAILY DEALS"

"My visit to CVS was great. I was pleasantly surprised to find everything I needed and at a very good price. Cecilia was extremely helpful."

"The associate with red dark hair and fair complexion gave me the worst experience and triggered an anxiety attack, while I was checking out. Her rudeness and lack of customer service skills is enough for me to not return to this location or any other cvs locations. This location needs to reconsider this person’s employment. I couldn’t find the survey information on the receipt to make a formal complaint to the company, so I will do it on here - publicly. My receipt was printed on 06:37 pm, 02/07/24 at the self checkout counter. Over all, I only spent 10 minutes in the store. Once I found the items I needed for my personal emergency, I walked over to the check out counter. Once I scanned all the items I had, I turned and asked the nearest associate for a bag (which I paid the 10 cents for). The associate did not greet me with a friendly gesture or acknowledge my presence before handing me the plastic bag. Instead, she looked straight at my items and then at the self check out screen. She took longer to read the items and confirm I paid for them than to give me the bag. I told her she can check the receipt. She had a smirk and in the most cynical way said no thank you. She then proceeded to stand right behind me, and stare. I have never felt so uncomfortable. Her stance to intimidate me and belittle me is unnecessary . She then made a belittling remark regarding the umbrella I had on my person. Her actions triggered my social anxiety. She still remained behind me as I was grabbing and waiting for the long receipt to print. I then told her if she needed to check the receipt she can. Once again, her cynical smirk and mocking reply “No , I have to watch the whole store” using her fingers to gesture as if I was ignorant and don’t understand. I then told her I do not appreciate her responses and asked to speak to her manager. She was extremely cynical and pointed to the team member standing on the other side of the normal check out line counter. Stephanie, was extremely professional and handled the situation with the out most respect and courtesy. She went above and beyond to ensure I continue my business with CVS. I made her aware that I was having a social anxiety panic attack due to the belittling and harassing actions made by the other associate. Stephanie was extremely empathetic and helped calm me down enough for me to be able to leave the store and go home safely. Despite the greatest effort made by Stephanie, I will not be returning to cvs and will continue to shop with the competition."