Budget Car Rental

"Whoever manages this location should be ashamed! They never have rentals at all, whether it's for the Uber program or just regular cars. There last ditch effort is to offer EV cars if they have them in stock. They also don't move the cars from the EV charging station so no one else can charge EV cars there. The attitudes are also very bad, the staff could use a replacement."

"I rented a car from this location from the Uber program for over a year. I admit that I returned it to the ventura location on main street but that is because the brake problem on the car reared it’s ugly head on a sunday night when I had to use the E-brake to avoid a car that suddenly stopped in front of me. This was a problem that I addressed and even took to pep boys in ventura multiple times to get fixed. They did replace all 4 tires, cabin&engine air filter and did the oil change, I will give them their due credit. The rotors and brake pads needed to be changed and I even talked to an older tech who, according to him pep boys just rips off avis. He also thought that worn rotors just needed to be cleaned and not replaced which is what he did. I asked for another car last September and after that but I guess another one was never available until my 2/25 return date the next year. I was charged just under $1100 2 weeks after I returned the car which I disputed and if avis refuses to refund me The money that they overcharged me when the car was in perfect working order I will be going to small claims court and if I have to will have the court subpoena the video camera outside of Ventura location to prove the car was in good working order. Let’s see a response to this one if I get one and a refund I’ll be OK with that."

"If I could give zero stars, I would. We placed a reservation two weeks before we were to pick it up. Got a call while we were on the way to pick up the car to say they didn't have any cars and we had to go to another location and SEE if they had cars and could honor our rate. Went to the LAX location, and they were completely booked. Went back to the La Brea location only to be told there was nothing they could do, but they had a parking lot full of cars. We were told they were being held for the Uber program that lets drivers rent cars. So forget about regular customers? Didnt even attempt to rectify the situation. Could have easily given us one of those cars because they were just sitting. TERRIBLE BUSINESS PRACTICE!! TERRIBLE CUSTOMER SERVICE!!! DO NOT RENT FROM THIS LOCATION!!!!"

"I'm not quite sure why there are so many poor reviews for this location. Due to a $200 savings compared to airport rental, we decided to give this location a try and I'm glad we did. Quick service during pickup and return. We rented a full size van (12 passenger Ford Transit XLT 350) from Costco and the vehicle was available at the scheduled time. The car (almost 50,000 miles) had seen better days but it got us from Point A to Point B for 2 weeks. The drop off process was quick and took like 1 minute so very comparable to the airport. I ordered a Lyft and got back to LAX in about 15-20 minutes including wait time. It cost $15."

"This is also an Avis location and I rented an Altima from here. They had given me a pretty beat up one with 50k miles, scratches on it and an empty tank of gas. I asked for another car but they said they didn't have one. After I got the car and drove off, I noticed the ride was very rough but I thought it might be the bumpy roads. Then a warning light popped up on the dashboard a bit later. This location was closed so I had to exchange it at another location. Got a Camry which was nicer. Spoke to Raul the manager and he was very nice and understanding and comped me a day of the rental. I've always had a good experience with Avis and this is the first time I had any issues."