NU Auto Rental

"Their scam continues of you reserving and paying for a car weeks in advance, show up, and they tell you that they don’t have any of the kind of car you reserved so you can wait an hour or two or pay to upgrade. We were on a time crunch, forced to upgrade, and then low and behold there were 5…FIVE…Nissan Sentras at the top and the man working up there even asked if we were the ones for the Nissan Sentra. I took photos of all of the available, clean, ready to go cars on the deck. There will be a call to corporate for a refund of the forced upgrade, a start to file the complaints of their business practices for the military to blackball them from government/military member use, a complaint to the better business bureau, and every negative review I can post everywhere. HORRENDOUS company with absolutely no integrity. Absolutely disgusted that they ever got a single dollar from us and will never use them again. Please do not use this company. They’re going to cost you exactly what any other big rental car company costs once they toss in their “we don’t have any cars available” scam."

"If you're looking to save money on a rental car please DO NOT use this company. They have zero customer service if anything goes wrong during your trip and they will NOT reimburse you for a flat tire, even if customer service says they will. I've spent two month getting the run around from their customer service email. After four email exchanges with customer service and providing them all the documentation requested for reimbursement (including an explanation from the service tech that diagnosed the flat tire) they went radio silent and have refused to reimburse me for the $143.72 paid to replace the flat tire. Taking into account the additional money spent to replace the tire and the 3 hours I spent waiting in line to receive the rental car over Memorial Day weekend, I would much rather have gone with Hertz, Enterprise or Budget and not had to deal with this incompetent, disingenuous company."

"Watch out. Wish I read the reviews before renting. They will scam you for money and fake charges. I was told I had to pay liability insurance as I was from Canada, even though I was already covered. Cars are dented, damaged and dirty. Not filled up to full so it's a guessing game trying to fill to a 3/4 tank. I rent cars all the time and have never seen a place like this. Will never rent from this company again."