Volvo Cars Monterey

"The valet at our hotel, got a pretty large screw, puncturing our tire, no fault of our own. They made us try to find a place that could fix it, and luckily there was this Volvo dealership very close by. My experience here was completely stellar, excellent in all ways. They knew exactly what needed to be done to replace it, the got me a car back to my family so that I could enjoy the day at the aquarium, and fixed it within a much shorter time than I expected. Then they called another car to come pick me back up, signed a few papers, and I was on my way. They even cleaned and vacuumed the interior of the car as well. They made the experience seamless, and it was a blip on the radar so that I could enjoy the vacation in Monterey. Would highly recommend not only Volvo as a car, it’s my wife’s favorite of all the cars she’s ever driven, but also this particular service experience."

"The sales team at the Volvo dealership were very responsive and accommodating. The car was in great shape, and there was little pressure to upsell features. Altogether a smooth transaction."

"I gave Volvo Cars Monterey a try after I took my Volvo for a service at Autonation Volvo San Jose. I was disappointed with Autonation bec as soon as I got home from the service, I got all sorts of warnings like windshield fluid low and tire pressure warnings. I even found a connection unplugged (by the left side of you foot when you drive). I took my Volvo to Volvo Cars Monterey a week after my service at Autonation bec the warning for “service coolant” came out. The service is so much better, they fixed whatever Autonation neglected and not only did they gave my car a wash, they even applied tire shiner and vacuumed the flooring. It’s been a week since and no warnings have come on from the console. It’s an additional 15 min more time to get there from where I live but it’s worth it. Just a warning for those unfamiliar with their location, they do not come out to greet you in your vehicle. You have to go inside and their reception area is a bit small so it might turn you off. It wasn’t that busy when I got there but some sort of numbered ticket should be available to avoid queuing as there isn’t a lot of space inside to do so."

"Everything started out well. David was a nice guy. Negotiated via text and email. He sent me video and pics. AFTER I agreed to a price he said the GSM, Chris wanted to make sure I’d see two areas of damage, a dent by the rear taillight and a scrape on the right front skirt. We negotiated further and agreed on a price. I specifically asked David if there was anything else I should know about. He assured me the car was in great shape. Fast forward to when I received the car off the transport truck. The rear fender with the dent by the taillight has many more dents in it they didn’t tell me about. The other rear fender has a dent by the gas door. And both sides of the front skirt are scraped, not just the one. Additionally there are larger than normal rock chips and scrapes in both the front and rear bumpers. When i reviewed the photos and videos they had sent, I realized they’d taken them at angles and distance so they weren’t readily visible. What bothers me most is that I asked them if there were more things wrong and they said no. Chris, the GSM, ducked my calls and hid behind the low level internet guy, David. They say they are all about reputation, but obviously those were just words. I asked them to split the cost of fixing the areas they failed to disclose. They blew me off. I’d never buy a vehicle from them again. There are dealers who truly care about customers and reputation, clearly thru only care about their bottom-line"

"Volvo at Monterey Bay saved my long weekend vacation. Me and my family traveling from LA to Monterey Bay, just right before we reached our destination, we got targeted and tired got stabbed at Salinas, CA. We tow the car to Volvo dealer at Monterey Bay. It's Saturday morning. Laura Salusky at service dept. helped me. Unfortunately, the dealer did not have my tire at the moment. And they cannot place an order during the weekend. Which means I have to wait until Monday to place an order and the tire won't be delivered until Tuesday. Laura could have just leaving me there, desperate and frustrated. Yet, she helped me to google all the nearby tire shop, open or close during the weekend. Together we called more than a dozen shop, none of them have my tire. However, we did finally find a tire shop that is willing to place an order for me right the way, and it will be delivered on Monday morning, which is the last day of our vacation. She also helped me to search nearby car rental company and made sure that there're cars available, so I won't be running around for nothing. Then she called Left for me to the rental place and it was complimentary service from Volvo. I am so grateful to meet her and her smile really calm me down. I really appreciate everything that she did for me. She really could have just said, sorry, you have to wait until Tuesday. But she didn't. Her outstanding custom service wins my heart. I hope everyone sees this comment and ask for her whenever you need a service in Monterey Bay."