DSW Designer Shoe Warehouse 4401 Lyons Road, Coconut Creek, FL 33073

"Zero stars isn’t an option so they are forced to get one. $75 I paid for a pair of shoes that didn’t fit correctly, in the store they were fine, but when I got ready for date night and started walking down the stairs in them this past weekend it was so painful! I called over the weekend and explained I had worn them for maybe a minute and was reassured that I could return them and get my money back. I have been shopping here for years and have NEVER faced such disrespect upon entering the store today. I waited in line for 10 minutes being ignored by the cashier. Then after stating I was returning she looked up my phone number and snatched the box out of my hand. She then looked at the bottom of the shoe and saw the slightly black piece on the ball of the shoe and threw them back into the box shoving it at me saying they’re worn we won’t resell them. I attempted to explain the phone call I had where I stated they had been worn for a few minutes and she cut me off saying there was no point in them taking them back because no one else would buy them. She then gave me a smirk with a shrug. A rude “I’m sorry”. I stood there and started for a few seconds before walking out completely baffled. Definitely won’t be coming here ever again. I am so repulsed by their customer service. And very disappointed in being told one thing, driving out 30 minutes to them be mocked and disrespected."

"It’s annoying when stores try to save money at your expense. Like how Buds Seafood restaurants are stingy with ketchup. I placed an online order for shoes for my mom; I had to come down to this DSW to pick them up. Castiline just hands me the shoes, no bag. I asked for a bag; she hands me a tiny bag that they couldn’t even fit in, lol. I asked if she had a bigger bag, she said no. I asked again saying “well, how do customers carry multiple shoe boxes out of here?”. She says it’s the same size pretty much, but reached down and actually gave me a bag that the shoes fit in. I couldn’t get out of that store fast enough. I get that may be what she’s trained to do, so it’s not her fault. She spoke very friendly the whole time though."

"I got a coupon for 30 dollars of I go to the store and I was told that I can not use it because the shoes were mark down no we're in the coupon said that you can't use on mark down shoes. Why send a coupon if we can not be use. Not a penny of my pocket in store or online. keep the coupon false advertising."

"Went into DSW Coconut Creek this evening and encountered 2 people inside the store showing off a dog's training behavior. 1 of them was teaching the other how she commands the dog to do certain actions. In the midst of this I witnessed this huge German Shepard dog almost running into another customer as she was trying on 1 foot of a pair of knee high boots. On my way out I informed a lady who seemed to be in charge working there, wearing a radio and she said the dog is not associated with the store and walked away. I left and sat in my car infront of the store and watched as they continued while some shoppers decided on not entering the store and others inside walked around trying to steer clear of them, as the store associate allowed them to continue with no interference for 30 minutes. Then I left."

"I liked this location . Because it's not busy location and very clean. I visited after massage envy so it is very convenient to shop . There is many restaurants as well. You can enjoy shopping"