Greyhound

"This company is the worst. I purchase a ticket online because there’s no bus station open in Naples. In the morning when the bus arrived to the bus stop they won’t let us Inside the bus apparently because “ you have to print out the ticket” are you kidding me? We’re in 2017. Everything’s through your smartphone or apps now. I had my confirmation number with my name on it and the rude guy won’t even let me talk. He just refused to let me ride the bus and on top of that they wouldn’t refund the ticket!"

"Today my daughter arrived at the station to find that the station was CLOSED until further notice. We had purchased a ticket online and usually print the ticket at the station with the reservation number provided at booking. With the station closed we were not able to do this and the bus driver arrived with instructions to accept 50.00 from each passenger that did not have a ticket in hand and held my daughters ID to boot. Now they have 74.00 (the 24.00 we paid online and the 50.00 we had to give the driver) of our money and my daughters ID. This is all because, when booking the ticket Greyhound failed to notify us that the station would be closed. If we had known, then we would have printed the ticket at home.. What's the point of taking a contact number or having a website if they don't update it or use the imforamtion to contact riders of these important facts. GET IT TOGETHER GREYHOUND...THERE IS NO EXCUSE FOR THIS!!"

"I usually never write any reviews even if I am upset but this was horrible. worst experience ever. Super rude driver, really bad customer service. First of all from Orlando to Naples they drive 9 hours which is crazy. I took a bus to goo to Orlando (RED LINE SHUTTLE) it took 3 and a half hour and driver was super nice and that was even cheaper then Greyhound. The hours were not comfortable for me to come back that why I bought the Greyhound. But the BIGGIST PROBLEM is that the bus is full of drunk people and people under drugs. The lady sitting next to me was completely drunk and was behaving really bad so I had to change my place and she was so creepy and all the time was asking me why did I change my place. And driver doesn't really look like cares. there were a lot of kids in the bus and I think it is not safe for them to be next to people who are under drugs and drunk. Then In Naples they drop off people in the middle of the dark street. Till I was waiting for my uber to come and pick me up those people from the bus drunk were so creepy and offering me to take home and being so loud. I was so scared standing on the street alone with those people and there is not even a small deli next to me so I can go in and wait. Next time I had better walk from Orlando to Naples but I will never ever eveeeer take this bus again. They have to improve their customer service ASAP. Cause they are just taking money and put you in a dangerous situation."

"Randy was very helpful, he shaved a day off my trip, and made it $10 cheaper. The new staff is very nice and polite. Definitely an improvement over the previous management."

"Horrible. Station filthy. Clerk rude. If you absolutely have to use this service, make sure you book on line. ticket in station 40% more... Clerk said he had to support his daughter and that if things didn't change I wouldn't be able to catch a bus there soon. Tried to reach greyhound many times...they don't seem to be concerned. will post pictures of station on social media."