Trinity Plumbing

"This company was assigned to me thru my home warranty company. I originally got an appointment time frame window from 11am - 3pm est. The company then text me narrowing the time down to 11:30-12pm. I work from home and was anticipating their arrival in that time frame. I got a text at 10am saying technician was on the way. I saw it about 8 minutes after it was sent. In that text was a link provided with the technicians contact info and a map to track their proximity to your home. It showed him about 2 minutes away. I’m calling him repeatedly, no answer. I text, no answer. I can see he’s getting further away. I go to call the main company’s number which is listed as an 866 number and when you click the link it turns to an 863 number (which makes sense for a FL based company) and no answer. Then I dialed the number manually and the 866 number goes to a roofing company in TX. Then finally a woman from a different 863 number calls from company saying her guy tried to come to house and called me but I didn’t respond and they need to reschedule. I explained to her I was not called by them and questioned how I was getting rescheduled when it was not even my schedule time frame at that time (it was like 11am so still before window). She stood silent for like 3 minutes like she muted me and said “yea sorry I’ll call you back in like 10 minutes so I can figure this out.” I immediately called my HW company and requested a different company. If initial contact was that bad, I do not want them in my home making repairs. Terrible company."

"This company was assigned by my home warranty provider. They never answered the phone when I called to confirm service and switched my appointment three times further delaying service. They sent the home warranty provider to their voice-mail as well. I could've received service from another company while waiting on them and now have to have my claim reassigned while wasting more time. I would not recommend them at all."

"Called three times....left messages...never called me back. He did a great job about 16 months ago when I lived in SAGO of Trinity Lakes"

"I had a rheem smart water heater which required a rep from rheem to diagnose I called several local plumbers who could not help me then I left a message at trinity plumbing and a short time later I received a call from Tom and he actually talked me through a solution to solve my problem many thanks to Tom I would highly recommend trinity plumbing very knowledgeable and courteous."

"On a weekend my hot water heater decided to break. Lots of places closed or over priced. Called Tom and instantly he was willing to help. Within a few hours he had installed a new heater. Not only did he respond fast, he was a joy to talk to. Highly reccomend his services"