PARLOUR VEGAN ORDER ONLINE! OPENING SOON 700 Southwest 78th Avenue, Plantation, FL 33324

"I had been a loyal customer of this store until today. I decided to place an online order for pickup since they don’t have a physical location. Unfortunately, it turned out to be a terrible decision. They sent me a confirmation email without providing an address. The email mentioned "shipping method: production kitchen," but when I Googled the address, it was incorrect. I no longer live in the area, but I was visiting from Orlando and staying in Tamarac. I had to drive all the way to Plantation, only to be told by a lady there that the location was in Lauderhill. When I explained that I could get there in 14 minutes, she told me they couldn’t wait because the delivery person had to leave. When I requested a refund, she refused, saying that the empanadas were already baked. I questioned why they couldn’t wait for me, and she insisted they needed to leave immediately. I asked why they didn’t have another person to handle such situations. She responded rudely, asking why they should hire someone else just because I didn’t arrive on time. I reminded her of the importance of customer service, but she argued that they weren’t even open and were doing me a favor by accommodating my order. This experience is exactly why vegan businesses like this fail—they don’t prioritize customer service and only think of themselves, not their customers. I strongly advise against ordering pickup from this place if you want to avoid a bad experience. They clearly lack the staff to meet customer needs, and their customer service team lacks problem-solving skills."

"We had such a great experience ordering goodies from this bakery.! The cupcakes were delicious and they even included a sweet message for our baby. The team was so nice and gave me reassurance with our baby having a peanut/egg allergy. Will definitely be back !"

"The donuts were as delicious as when I first had them 6 years ago . The Colombian empanada masa was really dry but the “beef” inside was okay. Also got a brownie to try but that fell flat. Glad they’re still around and I’d definitely go back for the the donuts and coffee!"

"First visit and I loved this place!! Walking in, I was greeted right away and the girl behind the counter walked me through every question I had. The PoBoy was really delicious. I'm not one to really enjoy relish but the sweetness with the "chicken" really hit the spot. It's a pricey sandwich but it's big and worth it. I knew I had to get something sweet and couldn't settle so I bought two. The Oreo cupcake is INSANE! The frosting is so creamy and the cupcake was moist and chocolatey. From the moment I saw the strawberry cookie, I knew I had to try it and the girl behind the counter said it would really have a burst of strawberry flavor; being a strawberry lover I was NOT disappointed. I can't decide what was best, so I know I'll have to go back and keep trying everything to give a true and accurate judgment."