Italian Concept

"I had been eyeing a chandelier from this company for a while, and when I received my bonus, I decided to purchase it. Unfortunately, I found the shipping charges to be excessive, so I canceled the order. However, I was informed that a restocking fee would be charged, which would amount to half the shipping cost. After negotiating, they reduced the shipping fee but removed all protective packaging to do so. As a result, the chandelier arrived without proper protection. The candelabra-style lights were crooked, and despite my efforts to adjust them, they continue to fall over. While the chandelier looks impressive online, it’s made of lightweight aluminum and feels quite flimsy. I didn’t want to incur additional costs for return shipping and a restocking fee, so I’m left with a poorly constructed fixture that requires superglue or E600 to fix. I strongly advise against purchasing the Metal Candle Stick 10 Light Chandelier. Although the company initially showed interest in resolving the issue after I shared my experience, I never heard back from them."

"Had a great light fixture I have wanted for years. Bought it “new” from them and it arrived extremely dirty… contacted them for resolution and they spent over a week to come up with charging me $105 to send it back to them to have it cleaned. I obviously did not do that and will clean it myself, but do not suggest using them to purchase light fixtures if you can possibly find the light fixture anywhere else. Other than the poor customer service though and dirty light fixtures being sold as new… I do really enjoy the fixture itself and will be keeping and cleaning it."

"My wife and I made a decision to do some remodeling and drove to Italian Concept in Tampa from our home in Ft. Myers. We met Mike and shopped as we wanted to do a chandelier in the main living area, our dining area as well as the kitchen area. Mike was very friendly, knowledgeable and helpful. We left the store with ideas and the advantage of viewing the designs in person. We departed without making or committing to any purchase. After discussion we decided to go forward. In total purchasing a variety of 7 lights and installation. From the time we entered the store until the job was completed we were 100 percent satisfied with every aspect of the process. Carlos and his install men were the best group of people providing a service we ever experienced, and the lights were absolutely phenomenal. Mike was instrumental in walking us through and selecting our lights. If we could give 10 stars we would. Well done Italian Concepts and thank you."

"This flush mount chandelier brings elegance to any room! The customer service at this company is amazing and I highly recommend this quality product!"

"I am so impressed with Italian Concept! The quality of the chandelier is top notch, so much so that the gentleman who installed it said it was better in construction, material and looks than a competitor that was 3x the price! Customer service was top notch, super responsive and it shipped to my door in 3 days ... I literally couldn't believe it when the truck showed up. I will be buying all of my future chandeliers and lights from this great Company!"