Avis Car Rental

"Lies and excuses. No accountability. Show up to pick up my rental and they didn’t have the vehicle. Options where to take what they have or go without. No one cared and they passed the blame on everyone but themselves. If they are taking assume it’s lie or an excuse."

"I prepaid a rental that was supposed to be $71 and I get to the rental agency and all the sudden it's 86 and an upgraded car that I didn't ask for and then the rental cost $120 including insurance and I saw there's an $85 charge that I don't recognize and was not on the receipt."

"We had the pleasure of renting a car from Avis for a business-related road trip across Florida. Right from the onset, we were greeted with professionalism and a friendly demeanor by Thomas, who was managing the front desk. His knowledge of the fleet and understanding of our needs made the selection process a breeze. He suggested a comfortable and fuel-efficient sedan that perfectly suited our requirements. The paperwork was straightforward, and Thomas ensured we understood all the terms and conditions before handing over the keys. He also took the time to explain the features of the car, which was a nice touch. His thoroughness not only displayed exceptional customer service but also showcased the high standards that Avis upholds. During the rental period, we had a minor issue with the tire pressure. We called the office, and Thomas was quick to guide us to the nearest service station to have it checked out. His prompt response alleviated our concerns and allowed us to continue our journey with peace of mind. Returning the car was just as easy as picking it up. Thomas inspected the car, checked the fuel level, and processed our return swiftly, respecting our time and schedule. Our experience with Avis, significantly enhanced by Thomas's outstanding service, was nothing short of excellent. We appreciate the personal attention and professionalism extended to us by Thomas and the Avis team. It's interactions like these that build trust and ensure we will choose Avis for our future car rental needs. In a fast-paced world, where customer service often takes a backseat, Thomas made sure we felt valued and satisfied with our rental experience. We highly recommend Avis for anyone in need of a reliable rental, and while you're at it, hope you get to meet Thomas, a true asset to the Avis family."

"Worst customer service experience l have ever experienced. Extremely unprofessional! I have been renting vehicles here for last two month and the Manager Omar is always very nice and helpful. Unfortunately he was not there today when l returned rental vehicle it was an African American woman who refused to give her name. After inspecting vehicle she came in and told me l had a dog in the vehicle which l informed her was completely untrue. Apparently she does not like to be disagreed with and her demener and attitude completely changed and began being completely unprofessional and rude. I used vehicle to get back and forth to work and never had any animal in their vehicle ever.l She then told me that the floor was dirty and l was going to be charged for cleaning. I told her that it wasnt very dirty and was my understanding that they vacuum vehicle before re renting and she said they did but they did not "detail". I then asked for keys back to go vacuum so l wouldn't be charged since still had 3 hours on rental agreement which l had paid for. She told me to get out of office immediately or she was calling police, which l asked her to go ahead and do since l had done nothing wrong. I then asked for her name and she told me her name was "your name" and wasn't giving it to me. She then claimed that l was refusing to clean vehicle and would be charged in which l rrpled again to return key so l could vacuum . She again refused and told me to get the fxxk out of the office. Have videos of entire incident and her complete unprofessional behavior. Filed complaint with corporate which l will continue to do every week until resolved so no one else has to be treated this way. Will also review weekly until matter is taken care of. I will also post everywhere possible. Stay clear of Palm Harbor Budget/Avis office."

"Incredible variety of cars and models. Top of the line vehicles from small compact cars to the beautiful premium cars and exotic cars too. I recommend it to anyone and their prices are low. Look at this Pacifica, luxury and a lot of space in the same package."