NH Ross Inc., Plumbing, Drains, Cooling, Heating & Electrical

"***POTENTIAL CLIENTS BEWARE**** **ESPECIALLY WOMEN** **If you want an electrician who charges a rate of "$600 PER HOUR" to change an outlet ** Look no further!! ** LOOK AT THE REVIEWS ON YELP AND ANGIES LIST BEFORE CALLING THEM!! *NH ROSS INC is not able to provide you with itemized bills nor explanations of their costs. They charge "flat fees" which cannot be broken down for parts, labor, etc.. While the technician came quickly for my issue, I realized I was significantly overcharged and taken advantage of. "We've been in business for 52 years!" NH ROSS Inc. will boast.. "We are comparable to other electricians in the area." When challenged - WELL.. "We might be significantly higher but we stand behind our warranty." ..... The job I needed was for an outdoor electrical outlet that was burned on the outside. No repairs were needed to the wires and it was deemed completely safe. The first part was $349.00 (this was an outlet box - $17.98 at Home Depot). It then needed an additional part which was $370 (this was an outlet cover quoted at $17.49 at Home Depot) It needed TWO parts as listed on the bill. The first quote was almost $700.00. Upon questioning the cost, the technician remembered he had a $50 coupon in his truck. Upon more confusion on the cost, he then was able to take off 5%. With continuous confusion, the office was called to "see what they can do." SHYSTERS!! Upon researching each of the TWO parts ( all that was required), they costed less than $50.00. Essentially, this company is charging $500-600 for "labor" on a FIFTEEN MINUTE JOB. I repeat, 15 minutes. NOTHING internally was damaged. Joan the office manager first explained they charge for time- she claimed he was here for 2 hours and 15 minutes (punching in and out time). All of which was completely drawn out for different reasons such as waiting for the 1 of 2 parts to arrive from another technician. The job itself took 15 MINUTES!! Then, the response changed to "we just charge a flat fee." There is NO CLEAR REASONING for why they charge what they do. It is also just possible that NH Ross might just seek opportunities to overcharge and take advantage of clients whom they see fit- WOMEN- as in many other reviews! The pictures attached contain the finished replacement job of the two parts quoted at $349 plus an additional $379. This business is completely unethical. NH Ross Inc., I look forward to your vital feedback on this review."

"My anxiety was on 8, thank god it was Andrew that arrived being that I had previous interactions with him before so I became more comfortable. Andrew assessed the situation of where my washing machine was spewing water from the back wall hole where the water drains. He was able to rectify the situation in a timely manner and was very professional. He is a honest man when it comes to his expertise and he is fair with pricing. Thank you Andrew I truly appreciated your service, I would highly recommend !"

"Paul Palermo (Electrician) was very thorough with his electrical inspection. He explained everything in detail and provided options for his recommendations. Extremely personable gentleman. I'm sure my household will continue to do business with NH Ross"

"Paul was the best.!!! He look at the electric box and explained what he was going to put in along with telling me about upgrading the system so it was to the new codes. Excellent professional service. Thanks"

"We had a great experience with NH Ross as they installed a heat pump (heater, air conditioning unit and exchange). The technicians, Jack and Josh, were very professional and knowledgeable. They worked very hard to install the new units and remove the old units. When they were done, everything worked perfectly and everything was visibly neat and clean. I highly recommend them. Ron Another great experience with NH Ross as today they installed a pool heater . Today’s technicians were Brian and Jack, who were very professional and thorough. It’s very refreshing when someone comes to the house and does the work perfectly. As I said, I highly recommend them. Ron"