Access Federal Credit Union

"Deposited money from Community Bank N.A Westmoreland to pay off a loan on 5/17 at AFCU Clinton. I received a phone call from Access at 3:54 PM on 5/20 stating that one of my $100 bills was counterfeit. And that they would deduct $100 out of an account that has zero dollars in it (because I bank at Community Bank). When I logged in tonight of course my account was -100$, I wrote and deposited check at 6:44 because my beef is with the financial institution (Community Bank) that dealt me a bad bill. But we shall see if Access Credit Union cares about its members or not, because I just can't fathom how my money was ran through machine, accepted, and then 3 days later at near close of business (while I'm still working) have to figure out how to bring my account back into positive. I'll fight it out with community bank in Westmoreland about the bad bill but if they soak me for $35 overdraft fee for taking $100 out of an account knowing the situation that I involuntarily was apart of I will never ever suggest them to anyone at anytime. I will edit this review if the matter is resolved in a manner that is fair, meaning they don't soak me for an overdraft on a transaction that they approved three days ago."

"Never have a problem. Pleasant courteous and although I'm a pest., they always accommodate my requests."

"Very rude and as clicky and political as a small could be. I have 2 direct deposit from 3 Employers. So I not only work hard but when I ask for a fee they are rude . Probably in the past 3 years has been worse. I have been banking here for 10 years and when asked to speak with manager for a fee reversing (which I hadn't asked for one in 2 months) he suggested I find a new back. Very young manager does not go by customer is always right, but to use his and a few employees supervisor authority as a high. Bad attitude MG and picking and choosing who you do favors for is bad unprofessional service. Plan and simple. Thanks for the time when Sue was there."

"I was deployed with the Army for nine months and before I left I forgot to notify Access of my change of address, which incurred roughly $80 in incorrect address fees. After I called and explained the situation, the manager I spoke to, Suzanne, was very professional and courteous and fixed everything for me personally. Customer service is patient, helpful, and transparent."

"I am so disappointed with the service at this bank. I gave a 2 star rating because there are a few staff members who I truly enjoy, but that doesn't make up for the inconsistent service provided here. A few recent instances: 1. The bank manager publicly embarrassed me in their lobby when discussing depositing a large check from my client. 2. The computer misread our bank deposit and cut it $100 short. When my staff caught it we brought it their staffs attention the bank assured me we would have a resolution in 2 days. When more days had passed I brought it to the HMR's attention who was short with me when telling me she hadn't been made aware of the problem. Finally, we received our $100. Thankfully, I had followed through on this or there would not have been a resolution. 3. When trying to close my fiances & mines joint account I was told 3 different answers on if he had to be there or not. Somehow he had been made the primary on our account which was done without our knowledge. This is my primary bank & not his. 4. Their teller suggested to my admin staff that she should be listed on our business account. 5. The tellers consistently gave my office staff the business bank account totals when they should have been blacked out. It is too inconsistent to try to run a business and our household out of. We always have to double check their work, deal with bad attitudes, & take extra steps. I would suggest looking somewhere else where staff are trained to treat you well & are trained how to do their job properly."