Rich File - State Farm Insurance Agent

"This agent met my husband in the early 90’s. He held our homeowners for more than 5 years on our home in Bayshore. In 1999 we bought a house in Selden. He’s held that homeowners policy until it expires in 09/23. My son had an accident and they dropped him. He then dropped my husband and I and we needed to get new auto coverage because we had flat tires and cracked windshields because the LIE looked like the surface of the moon. 30 years-not even a phone call-sorry-nothing. Long term business relationships mean nothing to this agent. When you watch the commercials that promise rescues from flats and towing-it’s a lie. If you pay them over $300 a month and need to use the rescue service, they drop you right on your head. Thanks for nothing Rich File. When my Homeowners Policy is up in September 2023-SEE YA"

"My wife and I have had State Farm for our home owners and our cars for well over 20 years. Rich Files Office has been amazing and such a pleasure to deal with. All their employees are amazing, Jennifer is especially helpful. I highly recommend this office as they were extremely professional."

"If I could give them zero stars , I would . Screwed up my car insurance which almost caused me a civil penalty as well as plate surrender ! RICH TOLD ME AFTER NOT RETURNING MY CALLS “ sorry but he was busy with another call !! I’ll stay with State Farm but will now shop for a new agent . STAY AWAY FROM RICH FILE To address your response , The vin numbers your office used were not incorrect, I still have the temporary Ins card you issued and it’s correct. I gave no additional information to you so to say anything was incorrect is just not factual. You only called me after I called corporate and asked them ti help me !! You said you were busy and could not call back , but what about the other 5 to 10 days I waited for your help? We’re you too busy everyday ? You told me corporate made the errors, now you claim I did , which lie is it this time ? It is true you were helpful in the past , this is why I’m so shocked , all you had to do was say a mistake was made . Also it’s true I’ve been a customer for 20!years , never once did you come out of your office to say anything to me or my family like , thanks for the Buisness ever. One thing I see you have learned from this is , a timely response is important, not after the facts with excuses. Sorry Rich"

"I recently moved to Florida and have had my car insurance through rich files office for years. Jennifer was extremely helpful and made the process of changing my address/insurance very smooth and easy! She’s always so kind on the phone and very knowledgeable. Highly recommend this office."