TD Bank

"Hands down the worst TD Bank. 8 out of 10 times you will wait longer than necessary. There was 1 teller on a saturday-waited 14min to make a simple deposit and had no one in front of me! I made a comment to the manager asking if they had a 2nd teller and she ignored me. finally the lady doing the drive through came up front and helped while the other teller was still handling that one customer. No apologies or anything. by the time i left 17mins later- there was a bunch of people waiting on line. Management is extremely poor."

"I recently visited the TD Bank branch in Deer Park and had a very disappointing experience. I went in to get a debit card printed and had to wait 20 minutes in line. During this time, one of the associates rudely instructed me to sit down and wait. After waiting an additional 5 minutes without any further assistance, I decided to leave. Unfortunately, this was not an isolated incident, as my father experienced the same poor treatment from the same sales associate two weeks prior. This level of service is unacceptable, and I will not be returning to this branch. I would not recommend this location to anyone seeking efficient and courteous banking services."

"Terrible corporate culture and they are encouraged by poor management. They essentially dare you to be upset with their horrible business practices. Bank anywhere else, plenty of better options. The government should look into this bank network, very suspect."

"I have had an account with this bank before TD bank bought out Commerce bank. The customer service has always been top, even when calling the 800 number. I live across the street from the Deer Park branch and have been going there since they opened. I'm not sure what happened at this branch, but since the managers have changed the customer service has gone down. Eric was a long time manager at this branch and then changed to his assistant manager Jeff taking over after Eric transferred to a new branch. Both of them were outstanding and polite. I work during the hours they're open and sent my son here to open a checking account for himself. He sat there for almost an hour and a half before Jason told him he could not be helped because he didn't schedule an appointment.. to open a checking account?? Since when?? I went in with with my son myself on a Saturday after I got off work and made it there at 12:30, 30 minutes before they closed. Jason, again with a sour face, no eye contact, no smile just rushed and said oh no we can't help you without an appointment. I asked, we can't open a new checking account without an appointment now? He said yup need an appointment for everything or we can't help you, but you can schedule an appointment. The whole time looking down, very dry with an annoyed face on like we were bothering him. We walked out and I called the corporate number to ask if this was a new protocol. After the rep told me she definitely didnt thunk an appointment was needed, as they receive updates whenever a new protocol is in place, she still put me on hold to speak with her supervisor, she came back and confirmed to me that there is absolutely NO APPOINTMENT required at all at any branch and that the manager should not just be doing that. I am currently at the North Babylon branch without an appointment being helped by a very nice employee, and it is a Sunday at 1pm, the close at 2pm. Sheila Horton is amazing, I will definitely be using this branch from now on. Deer Park in trash now."

"I am writing to express my sincere gratitude for the outstanding service that I received from one of your employees, Jason R. Hewitt, Sales and Service Manager, at your 2178 Deer Park Avenue, Deer Park NY, 11729 branch. I recently visited your branch, and I was incredibly impressed with the level of professionalism and expertise that Jason displayed throughout the entire interaction. From the moment I walked in, Jason greeted me warmly and made me feel at ease. He listened attentively to my concerns and took the time to thoroughly review my account history to gain a complete understanding of my situation. Jason then presented me with a range of options to resolve my issues and helped me choose the best option for my needs. Throughout the entire process, Jason went above and beyond to ensure that I was completely satisfied with the service that I received. He was patient, friendly, and always willing to answer any questions that I had. He even took the time to follow up with me after the interaction to make sure that everything was still going well. Thanks to Jason's exceptional service, I left your branch feeling reassured and grateful for the help that I received. Jason's dedication to customer service sets a standard that all bank employees should strive to meet, and it's clear that he is a true asset to your organization. I wanted to take a moment to acknowledge Jason's outstanding work and to express my gratitude for the exceptional service that I received. Please extend my heartfelt thanks to Jason for his help and professionalism. It is rare to encounter someone who is as committed to providing an exceptional customer experience as Jason, and I feel truly fortunate to have had the opportunity to show me what true customer service should look like. Thank you again for providing such outstanding service, and I look forward to continuing to bank with your institution in the future."