Bank of America (with Drive-thru ATM)

"Jason and the rest of the staff were attentive and compassionate. Closing my deceased mothers account and couldnt have gone any smoother."

"I am to the Bank of America this morning Herman a financial manger . He is going to teach me what my signature look like . No one in this country telling that He horrible person I ever meet He abuse me all day. The service that I need is it doesn’t take 15 minutes"

"I've just met a girl named Maria and suddenly that name will never be the same to me. She was condescending, nasty, unwilling to assist, and was apparently absent from the " how to provide excellent customer service " class. Her response to my issue was to call the " 800 number." Are you kidding me? I am at the bank where the ATM issue took place and you cannot help me? Is this a joke? The machine malfunctioned, took my hard earned money, is giving me odd messages, and you will not offer any assistance, isn't that correct, Maria? I asked if someone could take a look at it and the best you could do was tell me to call a number. The folks at the " 800 number" were shocked at the way you handled the situation. All of the representatives I spoke with told me that they needed to document your behavior and could not believe that I was standing in front of you explaining what was happening at " your" bank and you offered no assistance. Please feel free to reply if any of part of my review is incorrect. I would not recommend using this bank since their machines are faulty and their employees do not want to do what is best for their clients."

"They close the bank thinking we only need the ATM and the online App can do everything we need to do. We go inside because we need to withdraw 2000 or 5000 cash. We have businesses to run. We can only get 700 max at the ATM. If our phones can give us that cash then yeah we dont need to go inside."

"We moved our business account to BOA and the Holbrook branch after disasterous experiences at two other big name banks. John the branch manager and Carolyn the Business Relations Manager are excellent to work with, listening to my requirements and concerns, articulating the available programs that would fit. Everything they said they would do...they did. Aside from great business programs that are more then competitive, these folks build trust and confidence right away. BOAs online tools are intuitive and offer plenty of cash management views and tools. I see this location gets bad reviews for thier teller lines. I'd give them a pass givin the labor shortages and people they have out from covid. Thank you BOA for a culture of service !"