Bank of America Financial Center

"This bank needs to update their machines please be careful entering money or checks in the atm it be getting stuck all the time."

"I thought about leaving this review but I genuinely think that this issue needs to be addressed . I walked into this branch on Thursday morning wanting to open a bank account but since we didn’t have an appointment scheduled they refused to see us. The person at the front desk asked what we needed and I told her we wanted to open a bank account her first question do you have an appointment and I said no . She was like we can’t see you. Mind you the bank was empty and she was on her personal cell phone. I asked her you don’t open bank accounts and her answer was “ No I’m just the manager” like really I’m pretty sure she went from being a teller first . No one cares if you are short staff just because you are the manager doesn’t mean that you can help your customers . I went to the Farmingdale and what a. Difference! The copaigue branch has 2 start rating horrible and I see why. Horrible customer service!"

"We had a very challenging and intricate problem. It was busy, but as soon as he had a chance, Joe F, came over to us and apologized for the wait and thanked us for our patience. He said he would be us as soon as he finished with another client, and he did, not much of wait as expected. Joe understood our issue, with setting up an account for our special needs child who is starting to get ssi. Advised us and confirmed with corporate BofA, and we followed his advice, because we did not have all the required documentation. We followed his advice and put it in motion and we should be able to complete this task within this upcoming week. As parents of a special needs child, timing is of the essence and Joe has it. Awesome work, and just another reason why we bank at BofA."

"There is a broken atm taking people’s cards, no one working at the bank bothered to make customers aware of this, with a simple sign or anything so at least 5 people lost their debit cards today. Terrible customer service."

"I went to this bank to get notary assistance and was denied the assistance because the person named Joe who is assigned to do notary for them felt umcomfortable. When asked why he felt uncomfortable he said he didn't feel safe performing the notary service for us. Then i explained that i was a notary as well and couldn't understand. He didn't look at us anymore and i said ok i under stand you are racist. He just nodded his head and i explained that i will report him. So i am putting this up so everyone can know that Joe picks and chooses who he wants to help depending on race sometimes. I grabbed a card by his desk his name tag said joe but the card said Joseph Fiorillo. Very unprofessional service. Thanks Google for letting me express how this took place and made me feel."