Cathay Bank
45 East Broadway, Manhattan, New York 10002
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM
Sunday:
10:00 AM - 2:00 PM
Photos
Location & Phone number
45 East Broadway, Manhattan, New York, United States
About the Business
Welcome to Cathay Bank, your trusted financial partner located in the heart of Manhattan at 45 East Broadway, New York. As a leading provider of comprehensive banking and financial services, we are dedicated to serving the diverse needs of our community. Whether you are looking for personal banking solutions, business banking services, or convenient ATM access, our team of experienced professionals is here to assist you every step of the way. At Cathay Bank, we pride ourselves on offering personalized service and innovative financial products to help you achieve your financial goals. Visit us today to experience the difference of a community-focused bank with the expertise of a global institution.
Reviews
"If I can give out a zero. I will. The staffs are so rude to my mom. No professional manner at all."
"Was at this branch about an hour ago and came out super unhappy and angry. I went to one of the people sitting in individual booths and the moment I sat down I could feel her unprofessional nasty attitude. Didn’t bother to greet me and when I politely asked her to help us print out a confirmation paper of a transaction on my bank account, she didn’t even wait or listen to what I have to say and said in a very irritating voice that she can’t do it. On top of that she also said a bunch of other unrelated things in a super impatient, nasty and unprofessional attitude. I normally don’t get upset easily as I believe treating others the way you want to be treated is very important, but this employee was super unwilling to do her job professionally. Later when I confronted her about her disgusting behavior her supervisor came over and was of no help. So I went to a different branch and they were able to tend to my needs. What I can say is employees at this branch are very incompetent because this is not the first horrible experience I have at this branch. I would like to know her name and file another complaint with customer service at Cathay Bank. The timestamp of the visit is 5/15/24 sometime between 9:30am-10:00am. The employee sits in the first or second individual booth, nearest to the entrance, on the first floor. I can’t recall the exact time and booth# as my mood was heavily affected by this but I know for sure it happened during this timeframe and either the first or second booth. I believe there weren’t any other customers at the time of the incident so if the owner sees this you will know who this employee is. I feel extremely disrespected as such a simple task could’ve been completed easily but she just wasn’t competent to do it. To others reading this: if you can, please avoid opening a Cathay Bank account as the customer service is not even satisfactory let alone expecting excellency."
"Very bad attitude"
"great service"
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