Santander Bank Branch

"Horrible experience. Supervisor is even worse. How are you going to take someone’s money through the drive thru, then you ask me to come inside while you are holding on to my id, bank card and ALL OF MY MONEY. Never coming back here again."

"At the time of this brief review it is 9:15am and both lobby doors are locked. Business hours posted are 9am. No visible signs of alternate hours. ⚠️ Call ahead if a teller is needed for your service. Tardiness is a great way to deter a customer who was on time."

"I've had a few horrible experiences at this branch over the last couple months. Most recently, I came in for a loan at around 5:15 on a friday. I know it was late and I apologize for that, but it was the only time I could get there. This banker was so nasty and disrespectful that I just walked and I'll never come here again. I went to the branch on broad street and the service was 100,000x better than this garbage. If you use santander and you need a branch to go too, drive the extra mile and go somewhere else where you feel more appreciated."

"Upon a recent visit to this Belleville branch the tellers were short, the (only) ATM was out of service, and manager on duty was unwilling to assist me with a simple deposit even though he wasn’t working with another customer at the time. Instead he told me the line of four people for the two working tellers was not that long a wait. I think this is a bank that time has forgotten... to only have one ATM available and for it to be out of service seems ridiculous in 2019. This is not my first time frustrated with this bank and I am considering taking my business elsewhere."

"Walked in just now at 3pm to open an account. After sitting down for a bit no one acknowledged us. No one at the customer service desks, so I have to wait in line advise the teller, that we are waiting. Manager is standing right behind her, glances at her wristwatch and proceeds to tell me that it will be awhile, maybe I should make an appointment for another day...(Roxann Torres). Clearly getting ready to go home is more important than Customer service. I took all my money out of this branch years ago, and I’m trying to convince my mom to do the same. Ms. Torres is in no rush to get to customers, and some guy is behind a window , on his cell and listening to music, ( w/o any concern to see clients waiting). The people who work here act like they are the ones doing YOU a favor. Conduct your business elsewhere where it’s valued and appreciated!"