Wells Fargo Bank

"I just visit the Cliffside Park branch and he ATM is out of service (again) and it’s so upsetting and frustrating. I drove from a far distance and branch is close and ATM is broken."

"I had a great experience with the staff at this location and truly appreciate the excellent customer service they provided. There was a problem with our account that I thought could not be fixed. Calling the 800 number didn't leave me with much hope- so I decided to visit this branch. Everyone was super friendly and quickly resolved the issue. I'm so thankful for their help!"

"0--ZEROOOO. WORST BANK EVER. When I arrived at the bank branch around 3:49pm, the manager informed me that they were unable to assist me with opening a new account because they were preparing to close. Despite being the manager, he mentioned that his only available banker was on a personal call and couldn't help. This happened even though the bank does not close until 5:00pm. The manager even claimed that it takes over an hour to open an account, whereas in reality it usually takes about 20 minutes. I was disappointed that customers were being turned away simply because the staff wanted to go home. This kind of unprofessional and rude behavior has made me decide never to return to that bank again. The way they conducted business was not up to standards."

"Every time I go to the cliffside park location l, it is always close. Today I went to that location and they closed the bank because the system was down. I went lo the Fort Lee location and they were open and the system was down as well. They helped me with my deposit directing me to the ATM. I think they don’t want to work because the are always closed. Cliffside Park is always closed. Unacceptable."

"Called and asked for details on a safety deposit box. My question was "what do I need to open a safety box?." The man on the phone says to me $80 for the year and that's for a small box. I asked again is that all that I need and he said yes. I drive to their location and the customer service person says I need to.open a checking account and have minimal $1500 with no fees. Great tactics on trying to sell accounts. With all of the banks available for business, I wouldn't open an account here even if it were the last bank on earth. I would put my money under a mattress. Wells Fargo, do you think people have nothing better to do than to visit your location for some low ball sales pitch? Your tactics are unprofessional. RESPONSE TO YOUR REPLY: I am not a customer or a client of your bank. There are no concerns. Good business goes a long way as you can see. Perhaps I could have been a customer if you would have been honest over the phone and then there asked me if you can offer me a better banking option than my current bank. I'm sure you have the resources to send under cover customers to this bank to see how they are doing business. I'm not sending you any personal information. End."