Citi

"I have experienced incompetence at the highest level at this branch. I went in to open a custodial account for my son and was quite emphatic that while it will be inevitably linked to my primary account, I needed two separate cards. First, it took an unreasonably long time to get the transaction done. Furthermore, after trying to use my primary debit card after leaving the bank, my transactions were denied. This nincompoop had closed my account and issued me a temporary card with the same number. Of course, since the temporary card does not have a security code, it could not be used. I called their number and was transferred to the customer service instead where a similarly inept customer service representative informed me that my only recourse is to visit the bank to get this rectified. Time is a very scarce commodity for me , hence I do not have another 90 minutes to waste. As you can guess: I am very disgruntled customer and rightly so."

"Jean is a teller at this location. My interactions with her has been either rude and passive aggressive. Jean's customer service skills is severely lacking, it's typical of Citibank as a whole. Ultimately, I closed my account, but I'm still grateful for this recent horrible experience."

"Worst Bank ever, horrible customer service. Tried to close my account. Took over 3 weeks with countless phone calls speaking to reps that were clueless. They overdrafted me and then opened up a line of credit. Will be filing a complaint with BBB and federal reserve"

"I have to say, after reading the reviews, I was hesitant to go to this branch. It was the closest one to where I was, so I took a chance. THE BEST THING I DID THAT WEEK! My Aunt had recently passed and I needed to close out her accounts. The branch manager, Ms. Moses, explained the details listed on my aunts account and the process that needed to happen. She directed me to Ms. Shaw. Ms. Shaw walked me through every step of the way to close the multiple accounts my aunt had. On a separate day, she helped my cousin through the same process. I live in New Jersey, but now have a Citibank account because of her. I was hoping I would get a survey to fill out, but it never came, so i decided to write a review. IF YOU HAVE A CITI ACCOUNT, THIS IS THE BRANCH YOU WANT TO DO BUSINESS WITH. Friendly, knowledgeable and courteous, all wrapped up in one branch. THANK YOU for all your help."

"My biggest regret is that I did not record this encounter. The staff at this bank branch changes every few months and the staff gets meaner with every change. If you have do business other than using the ATM for a quick cash withdrawal, choose another branch. The rules of logic and common sense do not apply here. They change bank policies depending on who they are talking to. I asked about banking procedures including check cashing for newly married women about two weeks before I married. I was told no problem, just bring in the marriage certificate, we do this all the time. I come in a few weeks later with the new husband and everything changed when they saw him. The tall, thin and mean spirited branch manager tried for force me to change over all of my bank accounts on the spot to my married name which I did not want to do. My husband and I both have separate and joint bank accounts at Citi Bank and they should have cashed the check against one of the accounts given the fact that we had a NYS marriage certificate. My husband tried to speak with them and was ignored as if he was at a 'whites-only lunch counter' in the deep south, but in reverse. I have open accounts and a co account in my maiden name with my husband and they treated us like garbage. They refused to cash a check made out to both of us, with the total amount for less than 200 dollars against one of our bank accounts and refused to honor the marriage certificate. I called the Citi bank 800 number to complain, was given a case number and the complaint call was routed to another branch and then back to the problem Pelham Manor manager who called and said at the end she did not want to talk to me. If you are an inter-cultural couple beware. The staff wears their racial bias and racism proudly and feel free to discriminate at will. At a certain point we decided to select another bank, not Citi bank to begin our married life with. I advise that you save yourself the time and bypass this branch. I wish I could give them a minus ten. By the way, Citi Bank does not post policy rules/guidelines on newly married women who want to continue to use their maiden names online. The rules at this branch change depending on who you talk to. If you are not a member of the same ethnicity group, you will be mistreated with the only recourse being leaving negative online reviews, which in my book is bad business."