KeyBank

"DON'T USE THE DRIVE THRU ATM I tell people not to use this bank's drive thru ATM. A few months ago, I needed to make a deposit. It did not accept my money and ejected my card. Before I had a chance to take it out, it pulled my card back in. The only thing I was able to do was call customer service and help get a new card. Apparently, when an ATM takes your card back in, it's designed to prevent someone from stealing a potentially forgotten card and keeps it inside the machine. Can you get your card back? No. It destroys it and I was stuck without a debit for almost two weeks."

"This has to be the worst bank ever in Rockland County. Make sure to never have your card eaten by the ATM or you're going to have to pay the price of waiting 5 days for a new card because they won't open that machine for you. In their words "your card is gone". The guest service is just as bad as their business. Pure Filth."

"we have been with key since they bought the union state bank franchise and have no complaints. good service friendly staff. residents of nyack should know that parking in the town is an issue. as the owner and operator of the vehicle you are responsible to follow the laws or rules of the property owner."

"This bank is horrible save yourself the trouble and do not bank here. Worst customer service I've ever experienced and the employess inside the bank have no clue how to properly do their job. The Atm also never works taking cash without depositing into your account. Ive been waiting over a week for cash i deposited in my account through the Atm. Even when with drawing money it never works. Forcing people to use other atms that the bank will charge you extra money on top of atm fee."

"This is a horrible bank with no principles, empathy or sympathy, they are ruthless and definitely don't keep the community top of mind. They moved in recently into an old community like Nyack and harass a mother with two little children for parking in their side parking lot after office hours at 7.30 pm on a Friday night. They charged me 320$ for parking on their side lot at 7.30 p.m. Their Towing company pulled the car in front of me, I had my toddler in my arm and Five-year-old trailing behind me. Why on earth is the cost 320$ Even when you call a towing company for roadside assistance it only costs 120$. Here, I was right there! How can this bank which doesn't care about mothers or little children ever provide good banking principles? They want your money for sure but have no principles. The towing company Franc Rock Towing company's boss is as ruthless as the bank. Birds of a feather flock together.The bank was on the phone and he refused to do anything about it! I had no choice but to pay, with two little kids and their car seats in the car. If they don't want anyone to park there which has never been a problem especially when the bank is not operational why don't they lock it with a gate? Really they want the community to trust them with their money, houses and credit but I can't even trust them to have empathy? What in the world? I can't wait to see this bank sink! #ruthlesskeybankgetoutofourcommunity"