BOXIE24 New York | Self Storage

"A Warning About Boxie24: My $6,000 Experience with Damaged Belongings and Poor Service Three years ago, I hired Boxie24 when they were new to Florida, with different owners and management than the current ones. This turned into a long-term contract that amounted to an investment of over $6,000 for their storage and moving services, which included the proper packing and wrapping of my furniture and its transport to the storage facility. When I ended the agreement last month and had Boxie24 return my items, I discovered significant damage beyond normal wear and tear. The sofa arrived peeling with an uncleanable dark spot, likely from humidity despite air-conditioned storage. The reclining sectional was missing cables, the bed and mattress were discolored with orange dye, and the moving team caused a hole in the wall while bringing the sofa into my home (ground floor). Boxie24 acknowledged in writing that the damage was due to poor wrapping but then claimed they could not take responsibility, alleging that I did not pack the items according to their guidelines—ironic, since Boxie24 was responsible for the packing. Despite providing a screenshot of our initial contract, which clearly stated Boxie24’s responsibility for meticulous wrapping and care, they insisted they had no record of this in their system and even implied I was trying to take advantage of the situation. Having trusted Boxie24 with my belongings for three years, I now regret not selling or giving them away instead of investing so much in their services. I have photos from storage showing how my items were originally placed. Their poor handling and refusal to address these issues, which could have been resolved with minimal effort, have led me to file a claim with the Circuit Court and the Consumer Protection Agency in Florida. I cannot tolerate such abuse and injustice, especially when one trusts in good faith and is left feeling powerless."

"My experience was exceptional, I was able to provide independent elevator service so that the moving process could be quick and convenient. The movers were fast paced and finished moving everything out in 1 hour. Highly recommended."

"I had an excellent experience with Boxie 24! The pricing was reasonable, and the service was outstanding. In particular, Mr. Adam, who helped me over the phone, was extremely polite and helpful. He ensured that everything from booking to collecting my belongings from my apartment went seamlessly. I rented the company’s boxes for $49 (total 10 boxes) and received a 50% discount for the first month rent. I will certainly be using Boxie again in the future."

"I have used Boxie 24 for the last two years to move my daughter’s dorm room belongings into storage for the summer. Great service every time by Adam in the office staff and by the pickup team. Prompt, courteous and professional!"

"Do not use this company. They are a fraudulent business. They damaged one of my boxes, and 6 months later, they still haven't processed the claim, even though I have provided everything they asked for: photos of the box before and after, list of the items, and their cost. I realize mistakes happen, but the way BOXIE24 has handled this is incident is incredibly frustrating. The supervisor Michael, stopped responding to my emails in June, and since then, an agent who doesn't have the ability to do anything about the claim has been my only point of contact. The agent said there was no other way to get in touch with Michael other than emailing their generic claims email. I'm at my wits end trying to close this matter. Save yourself the hassle and take your business elsewhere."