New Jersey Taxation Regional Office

"Early August may not be busy season but we were seen immediately and Kim was engaging, pleasant and efficient and our issues were researched and solved completely. Great work!"

"I have been going to the Fair Lawn office for over 30 years. The reason I go to the office is that they have always been pleasant and able to help me resolve any issues. And despite any staff turnover, due to retirements, the younger staff has come onboard and from what I see, is giving the same great service."

"Very unfriendly woman working here. Was nasty about me picking up a phone call, as soon as I walk in. Which I immediately hung up…Was rude about pointing out the sign. She then proceeded to tell her coworker and I heard her coworker say that sometimes she wonders if some people have a mental disorder. That comment was very unprofessional and rude. Not only to me but to those who do suffer from a mental disorder. I would expect professionalism from grown women working in an office. And if you’re going to talk about people, at least wait until they are gone."

"Don’t waste your time with calling. You have to go and sign in and then they will call your name. Very friendly staff and very efficient."

"First time visiting the tax department and it was much smoother than I imagined it would be. I had an issue with a tax return from 2 years ago and my refund has been held up. I was not getting any updates online so I finally decided to go to the Fair Lawn office in person. I waited for less than 10 minutes to be called up, explained my situation and handed over the documents I brought. Within 5 minutes the man came back saying the matter was resolved and that I would be sent a check for the refund. Really nice staff and very efficient. Thank you!"