The Vicious Cycle 213 Higbie Lane, West Islip, NY 11795

"Its a great bike shop owner is great but i have brought my 27.5 mafia bike their for reason and it takes pretty long but my bike is still in the shop for a different reason its been 3 weeks and ik the owner co works on on vacation and their was alot of bike but im sure they are back. Just be patient because we are all human.they fix your bike good"

"They went above and beyond on my road bike adjustments and repairs. Additionally asked some mountain bike questions and they were very helpful! Update: I went back 3 years later in 2024 and everything above is still relevant. They always take the extra step. From my original repair there were some things we decided not to fix due to budget, when I sent it in for a tune up they fixed some of these open issues and didn’t even mention it when I picked up the bike!! They’re so good they don’t need to tell you the extra work they did!! I left and road straight to Heckshire state park and it felt like a brand new bike!!! These guys really are the best I wish I could leave more reviews on this place!"

"Not happy at all !!!! Before bringing bike in asked if they would be able to get job done by certain time After asking a couple times and saying it would be fine if they didn’t have the time I’ll just come after my trip Day comes to pick my bike up was told they couldn’t do suspension service bc they had to wait for parts which I understand But charged me for a service of truing my tires bleeding brakes and straightening the derailleur Was told it was all done but after inspecting find my tire still not straight Was told derailleur needed new hanger which I don’t get wasn’t just changed since it’s a udh And I don’t even know if the brakes were even bleed Found gunk on my fork stanchion Overall very unhappy If job couldn’t be done in time I needed could’ve just said so and I would’ve came back later on So instead charged me to hold my bike for two weeks for no reason Not kool at all"

"Great bike shop Mike did a great job tuning up my mountain bike. Super friendly staff, I highly recommend this shop. Just brought the wife's bike in to get tuned up and new tires installed on her and my bike as well. Once again they did a great job and were done on time. Now I can ride tomorrow."

"Brought my bike in for front suspension service and Mike looked over each and every part of the bike and made sure when it left the shop, it was in perfect condition. I have ridden the bike 3 times since I picked it up and it performs flawlessly. Mike was very honest and easy to work with. He even took time out of his day to help me on a day off. True professionalism and excellent customer service. Thanks again Mike."