Level Fitness Thornwood

"Small, overpriced facility with incompetent management. My key card didn’t work the entire time I was a member there (requested to fix multiple times and no resolution), when there was no one at the front desk, the only way in the door was with key card access which left me locked out of the gym many times. Customer privacy does not exist as emails go out with all members CC’d. When I canceled my membership, front desk said they would handle it, then called my boyfriend to consult with him about changing my mind. The female manager gives attitude and no one responds to emails or messages. Would have been so convenient for me but seems that they’d rather lose people than correct their poorly run system. Also, not to mention the gym is spotless but the janitor stares and gave off creepy vibes."

"Edit: Water fountain broken completely now. Brand new equipment and basically enough to get you a decent workout. This would be a higher score but they charge too much for what this gym offers. Seems they penny pinched with their AC Unit as it doesn’t cool the facility down (and it’s not that big), they have ceiling fans that they don’t turn on to circulate air, and the water fountain filter light has been on for a month. Edit: the AC and fans have been fixed so I adjusted. This gym should cost $45-55 a month, not a penny more especially since I heard they charge less at their better run, larger floor plan gyms. I am surprised it’s the same ownership as the other gyms cause I heard those are great and worth the money. The owner is also never there which shouldn’t be the case for a new business. He should be there noticing these things, showing interest and action in fixing them, and once it’s running properly he can go play golf. I would wait for them to charge a lower rate before joining. Will adjust my score if these things get better. If not I’ll find a new gym within the year. Edit: the ceiling fans work and AC seem to be working better than before. Also this gym is kept very very clean so that’s a definite plus for them. Going on another month of the water filter being broken."

"Awesome gym! Been a member for 3 months. I love working out here, peaceful environment everyone is very friendly and the staff is great. I’ve been to all 3 level fitness locations and the one thing I can say about this gym, it’s the cleanest one! I work out a lot at night and I always see the Hispanic gentleman in there cleaning and making sure everything is perfect. I’ve introduced myself to him and he’s been nothing but respectful. Definitely makes a positive impact on the gym and environment there. I do want to mention that the gym is missing a few things though such as a dip bar and a decline bench we need those please. Otherwise highly recommend checking it out."

"Nice little gym, was excited to hear that they were opening a location here. Went 2 days for the trial and the place is kinda small. They don't even have a real locker room. Has just about all the key equipment. Was going to joined until I saw how much they're charging. You will pay less to go to one of their BIGGER clubs lol"

"I'm having trouble accepting why this Level location charges more than the other ones ? The other ones offer different rates depending on what you use there. This one does not. The employee I spoke to over the phone explaining that it's a boutique gym, lmao. That's the only explanation they give for charging more than the other gyms. I'm confused because I thought that chains like this always charged the same. Oh wait I forgot that this location is a boutique....lol. It looks like they have a GREEDY owner to me."