Crystal Run Healthcare West Nyack

"I went to a ENT here and for one single ear earwax removal (5-10 minute visit) they billed $440 which my insurance is not covering. The doctor is in network. This is insane. They charge whatever they want. I will never go back to Crystal Run Healthcare."

"Instead of helping me with billing concerns and with sorting out a coordination of benefits issue with my insurance company, they immediately billed me and then would not see me unless I paid ahead of time. The billing person who contacted me became enraged at me when I called back asking for information, and said, "How dare I have a senator's representative contact (her)?" I had gotten a senator's office involved to help sort through my insurance coverage problems. Then another lady took over my case and apologized and said it was worked out. But when I needed her today for the same problem (because when I went to pre-register for this upcoming appointment, I was directed to pay ahead again), I found the extension she gave me for her office would not accept calls. Nothing had been updated in their system and I tried all day to get someone live on the phone to sort it out and waited four different times for over 20 minutes each time to no avail. I finally was advised by someone from Crystal Run in Texas (when I finally got through to the first person all day) to reschedule this appointment until they updated their system. She said she would transfer me to the billing coordinator in West Nyack in order to inform them to update their records, and when she transferred me, I got their tele-menu with no person available. One hand does not know what the other is doing for sure and it is a complete mess. Customer Service is non-existent unless you like being caught in a tele-menu. Come to think of it, for the past two years or so, everyone in this office seems harried and stressed and like they hated their jobs. I am going to find another doctor tomorrow."

"On call OB doctor couldnt be bothered, appointments kept getting canceled, and ultra sound tech Sandra was very rough and rude during my last visit. Overall my experience has been terrible. I changed practices and am going to a different doctor who is not with Crystal Run."

"Had the best experience at my scheduled MRI today. The nurse was so kind and personable. Wished I remembered her name. The MRI technician at West Nyack office, Robert Hernandez was absolutely amazing. What a kind, compassionate person. He went above and beyond. God put him there for a reason."

"Spacious place Kathy in cardiology and Tracey in radiology were helpful. Dr Sobolev and her nurse Melissa and assistant were helpful Kelly and the other phone receptionists are helpful. Just a warning it can be difficult to get thru to Doctors during major high holiday weeks such as Passover etc"