Cayuga Medical Associates PC

"The check in experience was quick and professional. Wait wasn’t bad either to get into an exam room. After a fairly long wait in the exam room and a physician that wouldn’t listen about my symptoms and a throat swab I was sent on my way. “ we’ll call you with the test results” and never heard from them. Got to the point where it was painful to eat after a week. Went to another doctor outside of Cayuga medical, come to find out I had tonsillitis.. would have been great to know that a week prior. Wouldn’t recommend going here"

"7 pm visit on 4/24/23. The entire staff from check in to discharge were very nice and accommodating. Would definitely recommend."

"First off let me say that Shannon, who is a clerk, is AMAZING. However, I had a TERRIBLE billing experience. I was owed a refund back in November. It’s now two days before April and I still don’t have it. Everybody I spoke to in the billing office, who is a third party, was not only unhelpful but extremely rude and unprofessional. After months of asking who else I can speak to or what I can do to get this check Yasmin finally sends me to Shannon here in Ithaca after swearing at and hanging up on me. Finally I speak to Shannon and she is so extremely helpful and she was so nice to me on the phone and got me my check. They either need a different billing party or they need to hire more people like Shannon to do their jobs. Thank you so much to Shannon and to Shannon alone."

"Excellent staff with sense of responsibility. I left Ithaca to travel yesterday and I needed my report of the Covid testing which I took here to get on the plane. I called the Cayuga medical associates and the staff here found my report and sent it to me as pdf with his personal email(as the patient portal cannot show the full detail of the report)."

"Went for a cast during COVID social distancing time. Front desk ladies were nice. Room nurse and Dr were matter of fact. Not the nicest but not the worst."