Pool Mart Orchard Park

"We just installed a 24 foot pool from Pool Mart . Our sales person and manager Tyler B was terrific. He did not pressure us and gave us lots of options and was extremely patient in answering our numerous questions as we are new pool owners. In addition he even came out to my house to show me how to do things and also to make sure that my filter was running well, and it was! I would recommend shopping at the Orchard Park location and seeing Tyler and some of his other crew that do an excellent job"

"Great store for your pool needs (non pressure) with friendly and helpful service staff led by Tyler. He goes above and beyond with your questions and offers his years of knowledge and expertise to help make your time worthwhile and your problem get solved."

"We recently purchased a new 18’ round pool from here with Tyler. Got it home to have it installed (from Rich Pools of North Tonawanda who also did a great job) and immediately noticed a defect in the liner. It was immediately corrected by Tyler and his Pool Mart team by providing a new liner the very next day. The liner being defective out of the box was not Pool Mart’s fault. It was a manufacturing defect. Life is life and stuff happens. As the old saying goes, “if it weren’t for bad luck I’d have no luck at all.” What matters to me is how you handle it. Tyler activated our warranty and corrected immediately. That’s how good customer service is done. We researched different places prior to purchase and noticed Pool Mart got the highest reviews. I see why now. Thank you Tyler & thank you Pool Mart. 5 star service, 5 star review."

"I recently purchased my first hot tub and worked with Tyler from the Orchard Park location. He was absolutely incredible and made the decision easy for us. He was extremely attentive to all of our (many) questions and always replied back to our texts very quickly. He worked with us to get the tub we wanted and to make it work for our price range. I can go recommend this location enough. They truly care about their customers and helping you leave with the perfect product."

"We worked with Tyler at the Orchard Park location of Pool Mart and we were incredibly happy. Tyler guided us through a unique design of burying a Freeform above ground pool into the side of the hill in our backyard, so it looks like an in ground pool. Our family is overjoyed with the results and we’re enjoying a summer filled with sunshine and plenty of splashing in the water. We highly recommend Pool Mart for high quality customer service and products."