United States Postal Service

"Dropped off my package and was supposed to expedited and the woman never even put my package out for delivery! You have ONE job !"

"I rented a PO Box at this location for 6 months within this year. The entire time that I paid for their services, they would send away my packages, including Amazon packages. Even though on the agreement I signed to rent a P.O. Box it states that the USPS accepts Amazon packages and to use the Post office’s address and my P.O. Box number to receive it. When I contacted this location about them rejecting my packages they showed they were not properly trained and were very unprofessional. I chose not to renew my P.O. Box with this USPS location and I returned the keys for it. I was suppose to receive in return my $10 deposit. The female clerk, with brown hair, blonde highlights, seeing glasses, fair skin completion and a noticeably large facial scar told me that because my account was closed online (by me) she couldn’t see it in her computer if I was suppose to get a deposit back. I was in a rush and in no need to be involved in an argument with a thief. I’m leaving this review now because I just learned that for all USPS locations there is a $10 refundable key deposit for ALL P.O. Box’s and I hope no one else gets their money stolen from this mail courier office that is employed by the federal government. They should be professional, trained and should never steal from the paying customer, or anyone at all also including the government."

"Horrible costumer service and post master. Driver messed up and put my package on hold, drove to office three times to recieve package and was misled the first 2 times. Edit: almost 2 yrs later and the incompetence is astounding. Mail carriers cant read a basic address"

"I originally had an appointment for a passport application with a photo. A while after submitting my application I received an email from the Department of State that my photo was unusable due to being unclear. After checking my copy of the photo, I can confirm the picture was very low quality and there was probably soemthing wrong with their camera. I did not want them to take another possibly bad pciture with their camera so I went to Walgreens instead for the picture. The picture from Walgreens was significantly better looking. I went to the post office again with an appointment to send my new picture. I had to pay for shipping to send the picture out, but was told I could get a refund for the initial photo and that they could look up the transaction if I could not find the receipt. I returned later unable to find the receipt, expecting to just look up the transaction, but I was then told by the post master that they could not refund me and that they usually just retake the picture when this happens (as if this happens regularly?). I got the picture at a different location as I did not want to risk their camera not working again. The associate that I worked with at walgreens by the way said that they have never had a picture get declined in their 5 years of working there, they're open 7am to 10pm, and they don't require an appontment. Overall, maybe a new camera would be a good idea because other reviews have also mentioned the camera breaking. Why don't you use any system to check the picture before sending it, to make sure it meets proper requirements (as all the drug stores already do when taking the picture)? No, it was not a new employee who wasn't trained to use the camera, the post master took my initial picture. Why would I want to get another picture with the same camera? Why did I have to pay to send it out again after your mistake? Please properly train your workers on return policy. And there was no sympathy from the post master at the end of this situation to try to make up for the lost time and money. Go somewhere else for your passport photos."

"Horrible communication and customer service. I had a package get shipped to my previous address. I contacted this facility on Thursday, the package then said out for delivery. I spoke with Rebecca the "post master". She said she would contact the driver and have them hold the package and call me back. I didn't hear back. I called back Friday. Spoke with someone else who tried to rush me off the phone, I insisted she take my name and number again, and again was told someone would call me back. Again, no call back. I called again Saturday, no package to be found at the PO and I was told the manager would call me back. He called and left a voicemail with no information regarding the status of the package. I called yet again this morning, and after being on the phone for several minutes, verifying that I had mail forwarding set-up, and checking the tracking, I was informed that the package had been processed as a return to sender on Friday, after my TWO phone calls that received no assistance. So now, my item is extremely delayed, and I will have to pay the sender repeated shipping costs. Infuriating to say the very least. This is not a big city PO with dozens of employees. This should have been a simple, easy fix all around."