BJ's Wholesale Club

"I never usually have an issue with this BJ's location, but today proved differently. One of the associates working the self-checkout station that was assigned to *assist* customers with this task, was very unfriendly. I'm sure people have their "bad days" and perhaps this was hers, despite that, her irritable demeanor was unnecessary."

"everyone at this store is rude. guy at front door, deli people never know what i’m asking about, customer service woman rude. out if half the stuff i go for every single time. Today no broccoli florets. last time the turkey i went in for none left. I’m going to cancel and go back to sams club. You ask a worker a question they pretend like they don’t hear you. Stand on a long line to leave the store so the guy can check receipts. I’ve heard of waiting on line at register but to leave the store ?? waiting on a line?? I’m done with bjs"

"Regularly short staffed, unskilled staff, under trained staff...the self checkout is also a mess. The deli counter might as well be every man for themselves."

"Store started off strong but after today, I’m probably going back to Costco. Today was the final push. The AT&T guy was extremely rude, when I told him I’m in a hurry, he had the audacity to say “You’re always in a hurry, just answer my question”. Your team is doing a reset during business hours in the gum aisle and I tried to flag one of them down. I saw what I needed. I was told “Aisle is closed, we’re working.” Meanwhile they were sitting on pallets joking around. I’ve been doing 80% of my households grocery shopping here since this location opened and at the beginning, it was great. Now I buy expired meat out of the refrigerator case. Now they’re out of stock on the 3 pack milk more than they’re in stock. Now when you have a coupon, you have to pray the product is in stock, because chances are it won’t be. Then there’s always the chance it’s there, but up in topstock and the team members you ask to take it down either say it’s not their department or they say they’ll get a machine and never come back. If I wasn’t in a hurry to get home to my son, I probably would have walked up to the main desk to cancel my membership."

"Very disappointed. Small inventory. Other BJs carry all I need anytime but this store. Also, this store is very disorganized. They shoud take example from Riverhead BJs. Clean and organized. Update: 03/16/20. No water, No meat products, No vegetables or fruits, and no tissue paper towels or toilet paper. Update:01/30/21. Removing last star. Line to register is all the way to freezer. Noone keeps 6ft distance."